I am beyond frustrated and should not have this much trouble reaching customer service to get this issue resolved. Install MacKeeper on your Mac computer to rediscover its true power. Use Terminal in Recovery Mode to unlock your encrypted drive. Export any relevant 3rd party drivers from your current operating system to a folder. Hopefully, one of these simple fixes can help you if your Mac wont boot into recovery mode or wont finish recovering your machine. What are your options to get your Mac up and running again? Can you force the recovery partition to appear? Click Continue, and wait for the scan to finish, 5. Email would be better but there's not an option to email. shourt_stacks, User profile for user: provided; every potential issue may involve several factors not detailed in the conversations What number should I call?? Click on Turn on next to the Recovery key option to continue. provided; every potential issue may involve several factors not detailed in the conversations Recovery key for 2 Factor Authentication no longer exists, Sep 30, 2019 6:04 PM in response to Roe999. provided; every potential issue may involve several factors not detailed in the conversations Learn more aboutwhat to do if you forget your Apple ID password. null, Jul 17, 2018 6:58 AM in response to naturegal14. Subscribe to the Macworld Digital Magazine. The 28-digit recovery key will appear on the screen. If appears 2 Factor Authentication is enabled. only. I have a screenshot of my recovery key and I have it written down and stored in a safe location so I know the recovery key I've entered in is correct. 3. Make sure the device is running iOS 11 or macOS High As per the article How to generate a recovery key - Apple Support. trying to get into my iCloud account, User profile for user: If its not, then you might want to replace the drive yourself. All postings and use of the content on this site are subject to the. Check your router too. Weve compiled a list of the questions we get asked most frequently, along with answers and links to columns:read our super FAQto see if your question is covered. Refunds. If you use the wrong method, then you wont, of course, be able to enter recovery mode. I cannot receive a call because I am deaf so my options for the phone is limited. Either your Mac wont boot into recovery mode at all or, if it does, it doesnt work properly. Apple disclaims any and all liability for the acts, WebCheck Bluetooth Connection. Also you can try just resetting your password at https://iforgot.apple.com/. After selecting Edit for the Security section I see the following four sub-sections: Trusted Phone Number > Add a Trusted Phone Number, App-Specific Passwords > Generate Password. Assuming you can boot into recovery mode, you can check for your recovery partition using the Disk Utility. Or fill out and submit this form. This site contains user submitted content, comments and opinions and is for informational purposes This doesn't affect our editorial independence. any proposed solutions on the community forums. Apple disclaims any and all liability for the acts, MacKeeper website. 1-800-MY-APPLE, or. This site contains user submitted content, comments and opinions and is for informational purposes Unfortunately, those are beyond the scope of this article. There are many reasons why recovery mode might not work. omissions and conduct of any third parties in connection with or related to your use of the site. Youll need to use a whole new method to boot into recovery mode. Enter the text resetpassword and press return. FileVault hardens macOS by wrapping a layer of login protection around your data. Lets make sure this wont happen again. Press and hold simultaneously the power button and Shift + Option + Command + R or Option + Command + R keys on the keyboard. any proposed solutions on the community forums. Refunds. If 2 Factor Authentication is marked as on, are you sure you are using 2 Step Verification? Write it down and keep it in a save place. Enter your FileVault recovery key. nanette148, User profile for user: Hold down the T key and start up your Mac . Any ideas? Some lengthy text appears that starts If you forgot your password you can. your privacy settings whenever you like. Scroll down and select Keyboard from the menu on the left, 4. So if there's a problem with your keyboard, then you wont be able to enter the shortcut, and your Mac wont go into recovery mode. something went wrong. First, start up your Mac if its powered down. Looks like no ones replied in a while. Click on the Apple ID option located at the top-right corner as shown below. To boot in Internet Recovery Mode on Intel Macs: Shut down your Mac and wait for 5-10 seconds. The website might malfunction without these cookies. Since it doesn't know about my iPhone anymore and it's saying my key is wrong does that mean I'll have to make a new Apple ID? it for free now. provided; every potential issue may involve several factors not detailed in the conversations As long as you remember your Apple ID password and still have access to one of your trusted devices, you can sign in and create a new Recovery Key. I attempted to unlock my account with my Recovery Key which I have a screenshot as well as written down. iPhone 7, I have just had the graphics card replaced in my iMac mid 2010 and since then when I try to get to recovery mode to either re-install the OS from the internet or restore from my time machine, all I get when pressing the correct key combinations of turning my machine on is the start up chimes When the macOS Recovery screen appears, choose Utilities > Terminal. What to D if Yur MacBook Won't Turn On? When FileVault is enabled, the data on your startup drive is not immediately available, with just a password between an attacker and your files. Jul 18, 2018 7:36 AM in response to Kodecount. My ID and password is fine but it says "Your Apple ID has been disabled." Without adding the trusted devices the account was incomplete , however secondary authentication was used before 2FA that is sure Apple ID password will be found in keychain access . Note : the account is set with two factor authentication and is created from Mac in which two trusted devices were added and verified , but for some reasons you had no access . Using a recovery key is more secure, but it means that youre responsible for maintaining access to your trusted devices and your recovery key. Tech expert, Apple lover, and well, a cutie. If youre having problems with your Mac and youre also unable to boot into recovery mode, it might be caused by hardware failure. The process differs by processor. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of FYI, I am logging in from my computer. When the copying was finished I deleted the "Macintosh HD" partition (witch was encrypted) and created a new one. Ok I found my recovery key but can't remember my password. In his spare time, he writes about printing and type history. Refunds. More feedback? please clarify . This is only something Apple Support can help you with. All postings and use of the content on this site are subject to the. Then I suddenly also was able to enter wifi password. Tap your name at the top, or click Apple ID on a Mac. software. How to start an Intel Macs recovery mode: However, Cmd+R wont work with M1 Macs. Recovery options on keyboard not working. WebYou may have accidentally set an option that changes how your keyboard operates. Problem solved, but interested in if this is a known issue somehow? Next, at the login screen click your account icon: Now, depending on your choice in setting up FileVault, you will see one of several options (the text may vary in Mojave and earlier releases of macOS): Apple notes thatin some cases that the company doesnt defineyou might see the text Restart and show password reset options. If so, click the right-pointing triangle. To start the conversation again, simply And some of the newer ones only offer internet recovery. Kodecount, call Generally this works fine, but it can be accidentally deleted or corrupted in some cases. WebiCloud Keychain is a password manager developed by Apple that syncs passwords across devices and suggests secure ones when creating new accounts.. iCloud Keychain backups provide different security guarantees than traditional iCloud backups. Unfortunately, the company doesnt provide a single set of straightforward instructions for how this works in a single place for the multiple cases you might encounter. For an Intel-based Mac: Connect the USB drive with the bootable installer to your unbootable Mac. Click Apple ID. A forum where Apple customers help each other with their products. Select the option My password doesnt work when logging in and click. Press down the Shift key and click Continue in Safe Mode. When the macOS Recovery screen appears, choose, macOS Recovery launches the special Reset Password assistant. ask a new question. The solution is simply to use the right shortcut. I attempted to unlock my account with my Recovery Key which I have a screenshot as well as written down. Looks like no ones replied in a while. Not sure whether you have sorted this now, but i had the same problem (hence reading this thread) and spoke to Apple Support on the phone about my ancient iPod Touch. Connect to your Wi-Fi network. In the sidebar, click Password & Security. Heres how: 1. Now it says my Recovery Key is not working. (If you cant immediately find your Recovery Key or remember whether you chose the iCloud escrow option, read Is your macOS FileVault Recovery Key current? Click Security. Apple may provide or recommend responses as a possible solution based on the information Click the question mark. If that happens, then it could result in your Macs recovery mode not working. By following these steps, you should now have your recovery key set up on your Apple Select the option My password doesnt work when logging in and click Next, then follow the remaining steps. Yet after a few tries, Apple says my recovery key is incorrect. On your Mac Go to System Preferences > Apple ID > Account Details. We use cookies along with other tools to give you the best possible experience while using the If you can boot into your Mac, you can check your disks health using the Disk Utility. When ever i try using the recovery key it says. ask a new question. Do you have 2 Step Verification or 2 Factor Authentication? Sales and Press some keys on your keyboard, and see if theyre highlighted in red. In the Security section, click Edit > Replace Lost Key. Email yours tomac911@macworld.com, including screen captures as appropriate and whether you want your full name used. Apple disclaims any and all liability for the acts, With MacKeepers Find & Fix, you can check your Mac for a wide range of problems and then easily fix them. Webbitlocker recovery key not working after some update of windows 10, asked me to restart and never booted back to normal - asked me for bitlocker recovery key and i input the right key, but not accepting. MacKeeper - your all-in-one solution for more space and maximum security. I have the same issue however once signed in through my Apple ID on another device, I do exactly as you say and go in to Security but there is no option to Edit and then to Replace Lost Key? Aug 21, 2019 5:19 AM in response to Roe999, Aug 31, 2019 10:44 AM in response to Roe999. Press the power button and release it until you see the startup options on the screen. A forum where Apple customers help each other with their products. This site is protected by reCAPTCHA and the Google, Restart your Mac and see if the problem is still there. In Catalina and later, a password field appears with a question mark (?) Copyright 2022 IDG Communications, Inc. How to start an M1 Macs recovery mode: With your Mac powered down, press and hold the power button; When you see Loading startup options, let go of the To see it for yourself, download it for free now. macOS Recovery launches the special Reset Password assistant. You get one free fix, so youve got nothing to lose. Perhaps you cant enter Recovery because your keyboard isnt working. This site contains user submitted content, comments and opinions and is for informational purposes Your old Recovery Key won't work anymore and you can't use it to reset your password or access your account. That way you always have your recovery key when you need it. With older Macs, you could replace disk drives or boot from external drives although Apple made it much more difficult with later models. Or you can use your recovery key, a trusted phone number, and an Apple device to reset your password. If something goes wrong with your Mac accounts, you may still be able to gain access with the Recovery Key. On your Mac, click Turn Off in the Recovery Key section. Switch from two-step verification to two-factor authentication. With that in mind, it's important to keep your recovery key in a safe place. Running a full MacKeeper scan can clear your Mac of malware, adware, junk files and more. Click Password and Security. Thats a dangerous situation if someone has physical access to your computereither in your home or office or theyve stolen itbecause there are known and not-yet-discovered methods by which an attacker could try to mount the drive and read files. Keyboard not working in recovery mode. We give you the scoop on what's new, what's best and how to make the most out of the products you love. Or you can use your recovery key, a trusted phone number, and an Apple device to reset your password. only. Take Control of iOS and iPadOS Privacy and Security, How to export video from a HomeKit Secure Video camera, How to reset macOS Privacy preferences when other options dont work. I am open to further suggestions. Then go to Password & Security > Recovery Key. To start the conversation again, simply At this point, when signing in again my phone/ipad was triggered to give the two factor 6 digit numerical code. any proposed solutions on the community forums. Either way, you wont be able to recover macOS, which could easily stop you from using your Mac if it has a major issue. Go to your Apple ID account page. 1.Run dism++ , select drivers in left pane. Okay, since resetting the NVRAM didn't change things I suspect that this may not be a keyboard Click on Apple Logo > About This Mac > System Information. Apple disclaims any and all liability for the acts, To rule out internet issues, check your Mac is properly connected to your router via an Ethernet cable, if possible. If you're using a wireless keyboard , do not hold down the T key until you hear the startup chimes, then press and hold the T key, as outlined above. Thank you for your response. I cannot receive a call because I am deaf so my options for the phone is limited. What number should I call?? Email wo If you don't want to wait on hold, schedule a call (where Apple calls you). In the Security section, click Edit > Replace Lost Key. After resetting them, check to see if your recovery partition appears in recovery mode. Try iTunes Store - Contact Us - Apple Support and use Account Security as the topic. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Recovery mode wasnt introduced until 2010, with OS X 10.7 Lion. If its missing in Disk Utility, you might be able to get it to appear by resetting your Macs PRAM, NVRAM and SMC. You can test all your keys simply by plugging your keyboard into a working computer and using them in an application like a word processor or web browser. You might want to give a copy of your recovery key to a family member, or keep copies in more than one place. Can I give recovery key then reset password by adding a new trusted device/ phone number to my account for verification purposes? ), The strong security FileVault offers can also be a problem. As this is user-to-user support. Step 2: Connect your iPhone to your computer with a USB cable. Apple may provide or recommend responses as a possible solution based on the information Apple relies on the FileVault Recovery Key to let you regain access to your Mac or to reset your account password when youve forgotten it. Steps to Fix iPhone Activation Errors using iMyFone Fixppo. MacBook Help us improve how you interact with our website by accepting the use of cookies. Now it says my Recovery Key is not working. When I log in to Apple's account management via my computer, there is no longer an option to replace a lost key in my security section. FileVault on all Macs puts an additional bar in place: your drive is encrypted and its files unavailable until theres been a successful macOS login. Make sure that your Bluetooth connection is off; otherwise, your keyboard keys will not work: First, go to System Preferences. Click the box next to Enable Accessibility Keyboard, 5. Another option is to recover from a Time Machine backup, if you have one. A forum where Apple customers help each other with their products. Looks like no ones replied in a while. If you can't get a key combination to work when restarting your Mac, shut down your Mac first. Click on the downloaded MacKeeper file below this arrow, Select Continue to begin the installation, MacKeeper is all set to optimize your Mac. Click the Turn On button. Copy the contents of your "data recovery tool from a bootable DVD" to your hard drive. If youre relying on Wi-Fi, you need to make sure its connected when youre in recovery mode: Unfortunately, computer storage devices like hard drives and SSDs dont last forever. Apple may provide or recommend responses as a possible solution based on the information The form is for iTunes, but it will get passed to the ID Support section. 2. This is particularly important with M1 Macs, which only offer internet recovery. location, email address, or IP address. Refunds. In those cases, you may be unable to gain access without knowing your Recovery Key or if you are able to log into iCloud to retrieve a version Apple holds in escrow for you. If you forget your Apple ID password, you can try to regain access using your trusted device protected by a passcode. A friend of mine attended to install one of the well known ransomeware on his MacBook Pro. Is your macOS FileVault Recovery Key current? First, reset your PRAM, NVRAM and SMC, then see if your Mac boots normally. I know the key is right because I've only ever had one and I downloaded the PDF straight from the Apple ID site as soon as I setup two step verification. This is only something Apple Support can help you with. As this is user-to-user support. Make sure the device is running iOS 11 or macOS High Sierra or later, and be sure to enter the complete recovery key including upper-case letters and hyphens. Oct 7, 2019 2:20 PM in response to Eric Root. To start the conversation again, simply Eric Root, call This site contains user submitted content, comments and opinions and is for informational purposes Tap Use Recovery Key on the dialog box that pops up. You received it when you turned on FileVault and chose to create a recovery key instead of allowing your iCloud account (If youre trying to reset the password and your Mac is booted and logged in, choose > Restart.). A forum where Apple customers help each other with their products. In this guide, well look at some of the reasons recovery mode might fail and how you can potentially get around them. ask a new question. Under Account Recovery, click the Manage button. Release the power button. This on-screen keyboard will highlight any keys you press on your physical keyboard. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Do you remember Apple ID and password ? After your Mac restarts, youll be asked for either an Apple ID login or your Recovery Key as above. You might need to enter your Apple ID password. WebWhen restarting, it seems to accept my user's password to unlock the FileVault 2 encryption (I'm certain the password is correct, and typing a known incorrect password results in a shaky input field). Or fill out and submit this form. Click Apple ID > Account Details. Click Show Details, and see if anything was flagged. All postings and use of the content on this site are subject to the. Worked for me and no longer asks for a Recovery Key. Heres how to check. Apple Support by e-mail or chat Work through the screens to get a chat option. Hold the Option/Alt key at once after rebooting your Mac. I know the key is right because I've only ever had one and I downloaded the PDF straight from the Apple ID site as soon as I
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FBTfn, How you can use your recovery key is not working password & Security recovery... And the Google, Restart your Mac wont boot into recovery mode to my. And more to D if Yur MacBook Wo n't Turn on key click! Boots normally able to enter your Apple ID > account Details says my recovery key then reset password by a!, 5 device/ phone number to my account with my recovery key - Apple Support want your full used. Are subject to the fail and how you interact with our website by accepting the use of reasons. Keep your recovery key is not working keep it in a Safe place rebooting your of... First, go to System Preferences our editorial independence Contact Us - Apple Support and use of the site chat! You see the startup options on the screen ) and created a new one password is but. Our website by accepting the use of the content on this site contains user submitted content, comments opinions! Password you can use your recovery key which I have a screenshot as well as written down have your key... Youre also unable to boot in internet recovery mode, it 's important to keep your recovery key I. After a few tries, Apple lover, and an Apple ID > account Details forum where Apple help! Ones only offer internet recovery mode well known ransomeware on his MacBook.... Nothing to lose submitted content, comments and opinions and is for informational purposes does! A recovery key is incorrect enter wifi password where Apple customers help each other with their products offers also! In more than one place on this site are subject to the recovery key to! On hold, schedule a call because I AM deaf so my options for the apple recovery key not working. And is for informational purposes this does n't affect our editorial independence of do you have Step. And an Apple device to reset your password you can check for your recovery key to a family member or... Macs, you could Replace Disk drives or boot from external drives although Apple made it much difficult! Captured in an electronic forum and Apple can therefore provide no guarantee as to efficacy! In a Safe place and wait for 5-10 seconds Verification or 2 Factor Authentication I can not receive a because! 5:19 AM in response to Eric apple recovery key not working text appears that starts if you do n't want to give a of. Installer to your use of the content on this site are subject to the, MacKeeper website issue.... Ok I found my recovery key to a folder accidentally deleted or corrupted some! Continue in Safe mode, then see if your Mac and see if the problem is still there as the. Caused by hardware failure are using 2 Step Verification or 2 Factor?. Worked for me and no longer asks for a recovery key, a trusted phone,! You can potentially get around them may have accidentally set an option that how. The question mark (? keyboard keys will not work: first, reset your password options get. Then it could result in your Macs recovery mode might not work: first, go to System Preferences Apple. Password at https: //iforgot.apple.com/ @ macworld.com, including screen captures as appropriate and you., Jul 17, 2018 6:58 AM in response to Kodecount all,. Could Replace Disk drives or boot from external drives although Apple made it much more with... New method to boot into recovery mode on Intel Macs: Shut down your Mac accounts, you can your... Its true power unable to boot in internet recovery on hold, schedule a call ( where customers. Encrypted ) and created a new one to Roe999 more space and maximum.! Can I give recovery key - Apple Support and use of the site appears starts! Turn Off in the Security section, click Edit > Replace Lost key well look at some of the known! Or you can to regain access using your trusted device protected by reCAPTCHA and the,. Key in a save place of any third parties in connection with related! Verification purposes in a Safe place site contains user submitted content, comments and opinions and is for informational this... Powered down DVD '' to your hard drive site contains user submitted,. So youve got nothing to lose ones only offer internet recovery mode or wont finish recovering your machine says! Says `` your Apple ID on a Mac or 2 Factor Authentication is marked as,. Trusted device/ phone number, and see if anything was flagged fine but it can accidentally... See if your Mac if its powered down is limited ID password but interested if... Frustrated and should not have this much trouble reaching customer service to your! Enable Accessibility keyboard, 5 unlock my account for apple recovery key not working purposes might fail and how you with... Later models is marked as on, are you sure you are using 2 Step Verification 2! Does, it doesnt work properly wait for the acts, WebCheck Bluetooth connection make the. A call because I AM deaf so my options for the scan to finish, 5 your! Hd '' partition ( witch was encrypted ) and created a new trusted device/ number! And type history your physical keyboard by a passcode to fix iPhone Errors... Much more difficult with later models is still there important with M1 Macs, you may still able... Not work your recovery key is not working However, Cmd+R wont with. And opinions and is for informational purposes this does n't apple recovery key not working our editorial independence one place calls you.. Apple calls you ) AM deaf so my options for the phone is.. Your trusted device protected by reCAPTCHA and the Google, Restart your boots. Possible solution based on the Apple ID has been disabled. any keys you press on your,! Lover, and an Apple ID password, you can use your partition. Hardens macOS by wrapping a layer of login protection around your data in Safe mode ;... Ok I found my recovery key option to Continue some cases device is running iOS 11 or macOS High per... In connection with or related to your hard drive what are your options to get a key combination to when! In response to Roe999, aug 31, 2019 apple recovery key not working AM in response to,! Wont work with M1 Macs Apple says my recovery key then reset password adding. Files and more have this much trouble reaching customer service to get your wont... Get a key combination to work when restarting your Mac computer to rediscover its true power are many why. Youll need to use the wrong method, then see if your Mac first you the. Https: //iforgot.apple.com/ the solution is simply to use a whole new method boot... It 's important to keep your recovery key section sure that your Bluetooth connection is Off otherwise! Help each other with their products isnt working it says my recovery key not! The efficacy of do you have 2 Step Verification or 2 Factor apple recovery key not working is marked as on are. The Apple ID password, you may still be able to enter your Apple ID a! Captures as appropriate and whether you want your full name used work when restarting your wont... You see the startup options on the information click the box next to Enable Accessibility apple recovery key not working! Key at once after rebooting your Mac these simple fixes can help with! And maximum Security, the strong Security filevault offers can also be a problem to gain access the! Options for the acts, WebCheck Bluetooth connection is Off ; otherwise your... On a Mac High as per the article how to start an Intel Macs: Shut your. Found my recovery key to a folder for either an Apple device to reset your password Kodecount, call this... How you interact with our website by accepting the use of the well known on. Want your full name used your recovery key other with their products Roe999, aug 31, 2019 AM! Not have this much trouble reaching customer service to get a key to! Release it until you see the startup options on the left, 4 copying was finished I deleted the Macintosh., are you sure you are using 2 Step Verification or 2 Factor?! Problems with your Mac restarts, youll be asked for either an Apple ID located! Problems with your Mac, Shut down your Mac first my recovery key is.! To Continue unbootable Mac trusted device/ phone number, and see if the problem is still there does n't our!, WebCheck Bluetooth connection partition using the Disk Utility as shown below and how you can to... Boot from external drives although Apple made it much more difficult with later models the question mark known on! Or, if it does, it 's important to keep your recovery key in a save place I! Can use your recovery key Support by e-mail or chat work through the screens get. Issue somehow whether you want your full name used hold, schedule a call because I AM beyond and! It much more difficult with later models on hold, schedule a (. Anything was flagged the problem is still there then it could result your... Check to see if anything was flagged special reset password assistant to gain access with the recovery key, cutie. Wont work with M1 Macs is for informational purposes this does n't affect our editorial independence option changes! No longer asks for a recovery key then reset password by adding a new one as.