Headset usage averages more than an hour per day. Are you also having issues? Webex Calling is a complete enterprise-grade cloud calling and team collaboration solution offered through a flexible subscription model. This report breaks down how often devices are used across all activities over the selected date range. This chart can help you keep track of how many external users have access to your meetings and if you want to change any security measures. With centralized administration, security, and reliability you can trust, we keep the Webex cloud always on and always up to date so you can focus on your business. This chart shows you a breakdown of local IP addresses that call legs connected to. This chart breaks down your total Cisco Headset inventory by model. Use these charts to see a breakdown of clients that participants used to join meetings. If people aren't using the app as much as expected, show them how the app can make their day-to-day work life easier. If this number is high, you can determine if there was a problem with any clusters during that date range, or if your organization needs more on-premises clusters to handle hosting more call legs. KPIs are available at the top of the page to show you what the join meeting times were like for participants within the date range that you selected. Provide your business stakeholders with the data to make informed business decisions. Depending on the date range selected, the top 300 participants who had the poorest join meeting times show up on the list. We also allow you to match the end date (co-term) with your Webex Calling subscription. Click on the Filters bar to select which data you want to see. Average wait minutesAverage time that callers spend waiting for the next available agent to answer the call. For example, if your organization has deployed Edge Audio, but the usage for it is low, you can reach out to users and find out why they aren't connecting through Edge Audio. Use this chart to see a breakdown of users that joined meetings from your organization and users that joined as guests or from an external organization. This chart shows a breakdown of join meeting times for specific types of users. You can use this table to see which agent gets the most calls and information about their calling stats. There are three KPIs that show at the top of the Meetings Participants tab. The 'templateId' parameter is a number. With deep Webex Calling integration, Akixi monitors and captures live events for calling services so you can be confident that every call interaction is instantly and accurately logged. Total Call MinutesThe total number of minutes that Cisco Headsets were used in calls and meetings with the Webex app over the selected date range. Select which date range you want to view the data for with the calendar date selector. Be up and running in five minutes. Take a moment to familiarize yourself with what's new in language and regional support, device activation, dial plan improvements, and much more. The filters that you select will automatically apply to all of the charts. Avg. Improve Customer Experience and Drive Business Performance. If people are actively engaged, you may want to invest in various services that make workplace collaboration more convenient. This chart shows the daily average headset use over the selected date range by headset model. These call legs redirected to another on-premises cluster that was able to connect to the meeting. This offers powerful insight into the adoption and usage of the different platforms for Webex App and Webex Calling over time. We jump in and out of files. Call segments are linked in chronological order based on the WXC Client. Telephony issues should be reported within 24 hours of the problem occurrence. Read what Marc Beattie at Wainhouse Research has to say about the expanding reach of Webex Go, now available in the UK. You can use this table to see the number of incoming calls to auto-attendants and the status of those calls. Cisco Webex Share and other cloud-registered devices are not included in the usage metrics, but they are included in the inventory details list. Call Controls provides information about active and past calls and can be used to perform call actions. Some of the requirements were not achievable out of the box with Cisco. Exception reporting and alarm conditions are designed to identify undesirable call events or trends indicative of potential abuse, misuse, or fraud. You can use this report to see the total number of messages sent, broken down by a daily, weekly, or monthly view. Export Data or Charts: You can export any graph to save a snapshot of the view. This information helps you gain an overall perspective of the utilization of the clusters in your organization so that you can plan for better capacity. The call types that can show in this graph are: The Total Calls by Location graph shows a breakdown of the calls made or received at different locations within the selected filters and date range. You can use these KPIs as measurable data to see if participants are having VoIP/video quality issues during meetings in your organization. We are thrilled to announce that Webex Calling will now include Dubber Go at no extra charge. For webinars, reports can also show activity, such as survey results and, for recorded webinars, chat, and polling. You can use this chart to see how long callers had to wait before hanging up the call or getting transferred to an agent. Hear and be heard: End-to-end Call Quality with Webex Calling. This chart shows you a breakdown of VoIP/video participants or minutes by connection type. Select a date range to see the usage of the specified time period. You can use this chart to help determine if VoIP/video quality issues are affecting all participants in your organization, or if it's limited to specific platforms. These charts provide details about the redirected call legs and a trend of the number of call legs that didn't connect to a specific on-premises clustertypically because of high CPU usage or network capacity being full. Now Webex Calling users can easily implement location-based policies to prohibit mixing calls across VoIP and India PSTN networks and properly route long distance calls, according to regulations. Select the option you are having issues with, and help provide feedback to the service. Subscribe to receive them by email. We keep historical data for calls involving Webex Calling desk phones, Webex App apps (desktop and mobile), and the Webex Calling App (desktop and mobile). For example, let's say you notice that there are a lot of poor quality call legs made through Wi-Fi in the Call Legs by Connection Type chart. Use this table to see details of every device in your organization. The chart also breaks down your inventory by active and inactive headsets. Activities include: Average Daily Active Users on Webex AppThe average number of users who had an activity during the days within the selected date range. People may make better use of their spaces if they're more familiar with the space concept. In-call usage refers to calls and meetings joined in the Webex app. The range of data they measure changes as you select filters and a date range. Services & Products The Chats report shows the ratio of different chat methods used. If there's a sudden spike of Webex devices with poor video quality, you can view the metrics for that specific date range and compare the metrics between all the other charts available to you and see if there are any common anomalies. View the current status of your Agents, their extensions and availability to take the next customer call. If this number is low, you can check the Quality tab to look at the video quality charts to determine if there were any media quality issues. Export your data, without row limitations. There are five KPIs that show at the top of the Detailed Call History tab. Headset utilization is sorted into three categories: Headset usage averages less than an hour per day. The KPIs available are: Avg Join Meeting TimeShows the average join meeting times of participants over the selected date range. Review the past, and prepare for the future. For example, on the first day, 350 participants with the poorest join meeting times are captured for that day. This chart can help you see if there are more bounced calls than usual. Minutes are counted as issues if they were above 400ms latency or had more than 5% of packet loss during meetings and calls using Webex. You can use these KPIs as measurable data to see if any workspaces aren't being used often and what the popular timeslots are. This chart shows a trend of the average, 75th percentile, or 95th percentile join meeting times of all participants in your organization. For more efficiency, developers can also utilize the Provisioning SDK to further streamline these API methods. Change the date range for the chart: Daily, Weekly, or Monthly. Analytics for Your Cloud Collaboration Portfolio. This chart shows the top 10 workspaces with the most occupied hours. You can use this chart to determine the number of people actively using the Webex App. You can use this information to evaluate how Webex services and devices are being used in your organization and how often. Not available means that users weren't shown key menu options when certain features are used, like call forwarding, call intercept, and call screening services. or started a recording. There are three KPIs that show at the top of the Meetings Audio tab. To secure the CDR reporting and data analytics visibility you need to access and use trapped call data, manage telecom infrastructure, monitor customer experience and employee productivity, and secure historical records, you need the power of Infortel Select. You can also determine the number and size of the files being shared and which platforms are most popular (for example, Webex App for Windows or Mac). View the performance of each Agent to manage your teams, including every call placed and received. You can use this chart to see if there are enough agents to handle calls and adjust as needed. Overflowed to Cloud Call LegsThe number of call legs that tried to connect to an on-premises cluster, but none were available, so the call legs connected to a cloud cluster. Users can customize dashboard layouts and reports to present the needed data in a clean, intuitive . If you see Low as the largest piece of the pie chart, try training users in your organization about the benefits of joining by video, or how whiteboarding can help illustrate ideas. Webex Calling Report APIs View real-time statistics for Call Queues and Agents. This report is only available for recorded webinars. Cisco Webex Calling is a cloud-based communications technological solution, which serves to upgrade a business's existing Private . How Can We Help? The KPIs available are: This chart shows a breakdown of call queue statistics by incoming calls. This chart shows a breakdown between good and poor media quality for call legs in your organization. The percentage at the bottom indicates the increase or decrease in the number of messages that are sent by comparing the number of messages sent yesterday, to the number of messages sent the week before. These charts show you a trend of what the audio packet loss, latency, and jitter of call legs were like. For outgoing calls, it is the telephone number of the called party. Historical charts are standard in Control Hub. Digital SignageThe number of hours the device was used for digital signage. Infortel Selects Webex Calling support allows organizations to take their call accounting and analytics needs to the cloud as they move away from an on-premises PBX. This table shows you see the top 50 users in your organization who experienced the most poor quality call legs. Reporting-OLD-HIDDEN - Webex Calling Help Home Administrator End User Webex Contact Center Setup Assist Welcome! You can use this chart to help determine if media quality issues are limited to a country or the devices set up in that country. Use the Analytics page in Control Hub to see up to 13 months of historical Webex Calling data. Call Leg Audio JitterShows the average value of maximum jitter that is experienced by each call leg. Media Quality Engagement and Quality Call Queues IP addresses are limited to only the first three segments to preserve the personal identity of users. The chart gives an overall perspective of the number of call legs that connected to cloud clusters compared to the number of call legs that connected to on-premises clusters in an organization. Peak Amplify will be featured as part of the Webex Hybrid Work booth in the World of Solutions. Cloud UC Analytics for Building Supply Retailers, From Start to Finish: A Simple Way to Improve Customer Call Experiences, Gauge Call Agent Productivity with Cisco UCM Hunt Groups and Native Call Queuing, Contact Center Analytics Without the Contact Center. This chart breaks down audio and video minutes of Webex devices that had packet loss and latency issues. Video Data UsageThe amount of video data that was transmitted and received from on-premises clusters. If you notice that there are media quality issues in the Quality tab, you can check this chart to see where most participants are joining from. The date picker doesn't apply to data in the live queue stats section. Call Controls provides information about active and past calls and can be used to perform call actions. This can happen for a number of reasonsfor example, a node exceeds its capacity, is being upgraded, has network connectivity issue, or the Webex site isn't properly enabled for Video Mesh. Webex Calling supports a wide range of Cisco IP Phones and connects them effortlessly to the cloud calling network. You can use this table to view the meetings that the devices were in with troubleshooting and see if other participants also experienced poor media quality issues. If you're a standard customer, you have access to 3 months of data. We're here for you as you . Infortel Select offers complete CDR reporting and data analytics visibility into Cisco CUCM, UCCX, and CUIC platforms. The range of data they measure changes as you select a new date range. Collect details about meetings and webinars you hosted or scheduled for someone else in Webex Meetings and Webex Webinars from your site. A call answered by the voicemail service is listed as answered. This chart shows the top 20 workspaces with the most hours occupied both with a booking and without. Sign in to your Webex site, then click Calendar > Completed. Early 2023 Webex Calling Reporting and Analytics Variphy's Call Analytics for Webex Calling will allow you to search, analyze, and report on your team's calling data. Learn more Dubber Go will provide all Webex Calling users with unlimited call recording available for download and replay for 30 days from the Dubber cloud. See the many ways here. For example, on the first day, 350 participants with the poorest quality are captured for that day. Set thresholds to alert your team when service levels are not being met. Call quality improves as latency decreases. This chart shows how many hours headsets were used during calls. To save an individual chart, choose a chart, click the more button, and then choose a file type. You can use these charts to monitor the number of files shared using an integration on the Webex App. The range of data they measure changes as you select a new date range. It is not possible to investigate telephony . If this field is blank then the device was deleted from your organization. Peak Amplify is an award-winning Cisco Software Development Partner, providing software add-ons, integration and custom development for Collaboration, Contact Centre and Connectivity products. New users might take longer than returning users to join a meeting since they have to download the software. Real-time visibility of Call Queues and Agent availability. Webex Calling Workspace Settings support reading and writing of Webex Calling settings for a specific workspace within the organization. 100% Cloud-based Up and running in 15 minutes, with data stored in your local region. This data helps you assess which endpoint types are the most popular among users and assess utilization in your organization. We had a complex set of requirements to deliver on a government project. The percentage change is this number compared against the number from the previous selected time period. The KPIs available are: This chart shows a breakdown of auto-attendant call stauses by incoming calls. We keep historical data for calls involving Webex Calling desk phones, desktop and mobile version of Webex App, and the Webex Calling App (desktop and mobile). We recommend that you implement strategies to encourage people to take advantage of the file sharing feature. You can use these KPIs as measurable data to see if devices are having audio or video quality issues during meetings in your organization. Calls made to and received on a desk phone, analog telephone adapters, the Webex Calling App, or the Webex App are recorded using Dubber, a third-party partner. Register them here. This visualization helps you glance quickly at which locations are having VoIP/video quality issues. You can use this chart to help determine if VoIP/video quality issues are affecting all participants in your organization, or if it's limited to specific connection types. The Operating System report shows the ratio of different operating systems used. This chart shows you a breakdown of call legs by the locations set up in the Calling section of Control Hub. This chart shows a trend of how many booked meetings were occupied and how many booked meetings were ghost meetings. There are three KPIs that show at the top of the Video Mesh Resources tab. You can use this chart to narrow down what devices are being affected by media quality issues. KPIs are available at the top of the page to show the stats for call legs that used Video Mesh in your organization. When carrier choices are being made, the ability to evaluate trunk utilization by carrier/route, right-size trunks, and evaluate least cost routing can potentially provide significant cost savings. The report downloads as a CSV file. High level key performance indicators (KPIs) give administrators a quick view of global call quality. If this number is low, you can consider switching some users to an attendee account to free up host licenses. Regardless of the time period that you select on the Analytics page, this data updates every 10 minutes. Data is captured every 10 minutes, and the number of workspaces that were occupied during those times are then aggregated in an hourly pivot. You can use this table to see the number of incoming calls to call queues and the status of those calls. This chart categorizes calls based on the time of day that auto-attendants received those calls over the selected date range. If this number is low, you can follow up with users to find out why they're not using their hosting capabilities. Select a specific activity to see its usage. Click on the Filters bar to select which data you want to see. Internal are users in your organization. Called NumberFor incoming calls, it is the telephone number of the user. Call legs are categorized as good if both video and audio stream had jitter below 150ms, latency below 400ms, and packet loss below 5%. You have various messaging-related charts at your fingertips that can help you determine just how engaged your users are with Webex App. To move the needle, customer experience and productivity are key areas where a competitive advantage can be achieved. The following charts and graphs are available when you click on a location in the Least occupied workspaces details table. This chart shows you a breakdown of VoIP/video participants or minutes by internal or external. This table shows details of all the agents that have been assigned to call queues in your organization. To see the meetings that you scheduled for another host, select, Small business account management (paid user), Q&A, chat, and polling report for webinars. Only the maximum value of jitter is recorded. This chart shows the number of calls, made or received, across the selected date range. The amount of data you have access to depends on the type of customer you are. Conflicting stakeholder views on the future of work point to gaps in detail, tools and enablement. Off-the-shelf reports are tailored to specific business needs and even specific vertical markets such as healthcare, financial services, retail, and the public sector. External callsTotal number of external calls, made or received by users. Technical consulting engineer: determined to provide best Customer support. For example, if a call arrives on a hunt group, and it not answered by the first 9 agents, but is answered by the 10th, the call is considered to have been answered. Total Data UsageThe total number of audio and video data that were transmitted and received from on-premises clusters. Total Active HeadsetsThe total number of Cisco Headsets that were used once with the Webex app over the selected date range. You can use this chart to see which options users are calling about the most. Good Quality Call LegsShows the percentage of how many call legs were at or above good quality. On the second day, an independent set of 350 participants with the poorest quality are captured for that day. Video codecs are only applicable to calls that had video stream. The KPIs available are: Active DevicesTotal number of active devices. Total MeetingsUse this KPI to see if users are regularly hosting Webex meetings in your organization. Webex Contact Center Let customers connect their way with a digital-first, next-generation platform. IP AddressLast known IP address of when the device was online. These charts show you the quality of call legs based on the type of path optimization used over the selected date range. Included are summaries and visualizations of phone-related work activity by employee and/or department, time of day and quantity of calls by type, destination, disposition, and duration. This information lets you compare the data about call legs that connect to various clusters in your organization overtime. Local Sharing WirelessDevice is shared and connected locally by the user via WiFi without joining any meetings or calls. If desired, managers can also generate additional revenue by marking-up such telecom services. This chart shows a breakdown between the average abandoned and average wait minutes from incoming calls. By narrowing down which IP addresses are having media quality issues, you can determine if those issues are happening to call legs in a specific area, or to all call legs. Total Messages SentTotal number of messages sent from the Jabber client over the selected time period. Cross launch into Troubleshooting from Analytics. For example, if one call leg experienced 50ms, 75ms, and 100ms of jitter, and the second call leg experienced 150ms and 200ms of jitter, only the value of 100ms for the first call leg and 200ms for the second call leg are calculated and then averaged. You also have access to 13 months of data for calls based in Webex App if your organization has Pro Pack. You can filter by specific call queues and locations. . Make calls for business on your phone or desktop. Total ParticipantsUse this KPI to see the total number of joins by participants and devices. The range of data they measure changes as you select a new date range. This chart sorts each workspace type by the average number of people who occupied each type in descending order over the selected date range. Analytics for Microsoft Teams Video Integration. Every business seeks a competitive edge. A single call may have several legs. You can use these charts to see if any of the media quality metrics are trending upward to help narrow down where the issues could be coming from. For example, if Alice calls Bob, that counts as a single call for KPI calculations. For instance, if you just deployed DX80s to all the users in your organization, then select DX80 as the filter. The details included are: Video Mesh Analytics provide information about how you use your on-premises Webex Video Mesh nodes and clusters in your Cisco Webex organization. Cisco Unified Communications Manager (UCM) and Webex calling, both CDR-based reporting tools, offer built-in reporting. Audio Data UsageThe amount of audio data that was transmitted and received from on-premises clusters. Answered CallsPercentage of answered calls made or received by users within the selected filters and date range. This table shows the top 10 locations that had the most participant minutes. Our charts provide detailed views of this data by location, IP address, media type, connection type, codec, endpoint type, and IP phone model. You can see which intents are the most used, and see why some intents aren't used as often as others. This chart shows a breakdown between the join meeting times of internal and external participants. Cloud and On-PremisesA mix of call legs in the meeting that connected to either an on-premises or cloud cluster. This report lists details such as registrant name, email address, registration approval status, date and time of registration, and source ID. The location for users who join meetings with the Webex app and video devices will show up as unknown. . Choose a term, pre-payment or monthly billing and the number of users assigned to Call Queues. Call quality improves as jitter decreases. Webex Call Reporting & Analytics - ISI Infortel Select Webex Calling Support Schedule a Demo Talk to an Expert Webex Calling: Move your CDR Needs to the Cloud Infortel Select's Webex Calling support allows organizations to take their call accounting and analytics needs to the cloud as they move away from an on-premises PBX. The range of data they measure changes as you select a new date range. These charts provide a summary and historical trend of endpoint types used to join meetings in your organization. You can click on any of the columns to sort them. Webex Calling is a cloud-based phone system optimized for midsize businesses, providing a PBX solution with a virtual receptionist and personalized voice mailboxes, calling with extension numbers, direct inward dialing (DID) numbers, directory URIs (email-style addresses), or directory-based dialing. Organizations can alert appropriate individuals of unacceptable telecom activity to close security gaps, offer coaching to offending employees, and curtail abuse, misuse, and waste. Data is also now updated near real-time. Contact us any time for support. You can use this chart to see how auto attendants are handling all the incoming calls to your organization over the selected date range. And we're proud to play a critical role in serving 95% of the Fortune 500 as they navigate this new era of work. These charts show a summary and trend for how call legs are distributed across the different on-premises clusters in your organization. You can also make them aware of the productivity gains this feature can bring. The available path optimization types are: You can filter the entire page by selecting a category on the chart. This chart helps you see how many shared files came from users' devices. If you manage your Webex site in Control Hub, then you also have access to Site Admin Classic Reports. The details included are: This chart categorizes workspaces based on the types assigned to them over the selected date range. The details available are: KPIs are available at the top of the page to show you details about the calls that agents handled within the date range that you selected. This includes tracking associated call activity back to users or departments with the ability to define call rating plans for billable call events. This chart shows how many workspaces were occupied during an hour. This chart shows the number of calls, made or received, summed up on an hourly basis across the selected date range. Updated users might take longer to join a meeting since they waited to update the app right before joining a meeting. You can use this breakdown to see if users are making use of the Proactive Join feature, or if they're not aware of it, you can help users adopt it. By narrowing down which IP addresses are having VoIP/video quality issues, you can determine if those issues are happening to participants in a specific area or to all participants. You can use this information to see if a certain model has more usage than the others to help with future headset purchases. Empower individuals with dashboards, reports and wallboards. Infortel Select provides analysis, reporting, and graphical representation of call activity by user, department, and time of day with call counts, durations, ring time, and abandonment metrics to understand staffing needs, peak hours, and employee performance. The table then captures the worst 300 participants between all those days and lists them on the table. Video Mesh Analytics show data in the time zone that's set for the local browser. We also allow you to match the end date (co-term) with your Webex Calling subscription. You can use this information to get a sense of what filters and charts to look at so you can help diagnose and mitigate the problem. The devices page shows usage metrics for Cisco Webex devices, including the Cisco Webex Desk Pro, Cisco Webex Room Panorama, DX80, and Cisco Webex room devices. You can make sure that the more commonly used devices are set up in densely populated areas of your building or where the most meetings take place. This information helps you decide if a specific location needs more or less on-premises clusters. The dashboard contains powerful filtering tools. Be a part of the leader in unified communications data intelligence. The KPIs available are: This chart shows a trend of occupied workspaces by their assigned types. Overview Custom templates Manage reports view more AGAT Created by Cole Callahan on 12-03-2021 02:00 PM 0 0 The Save as CSV option for this table may not download all the rows of data for large organizations. Devices reports usage data is only available from February 1, 2019 and on. Simply register, connect to Webex Calling and invite your teams. Solutions precede problems, and steps are often skipped or repeated. USB PassthroughThe number of hours the device was used for USB passthrough. The way we design and build products is changing. Internal are users in your organization. This data can help you see if any issues with joining meetings are affecting your whole organization, or if it's limited to specific platforms. You can use this table to see which call queue gets the most calls and adjust the number of agents as needed. Reference . This chart categorizes auto-attendant calls based on the location of where auto attendants were provisioned over the selected date range. This chart categorizes calls based on which auto-attendant the calls were routed to over the selected date range. For more information on how to interact with the data, see the Deployment Guide for Cisco Webex Video Mesh. Internal calls are calls made between Webex Calling users within the organization. Analytics data, except for Meetings, is batch processed each day. You can filter the entire page by selecting a category on the chart. For each templateId, there are a set of validation rules that need to be followed. If you're a Pro Pack customer, you have access to 13 months of data. Mac AddressMedia Access Control address of the device. These insights provide you with a quick glance of where participants experienced the most poor media quality during meetings. Use these charts to see a breakdown for the number of meetings where users turned on their video, shared their screen, or started a recording. You can use this chart to help determine if media quality issues are limited to specific locations or the devices set up in those locations. You can use this report to see a trend of how many audio and video minutes were used for calls. This information helps you find out if users are engaged in meetings. Create a new report. What are the benefits of a Cisco UCCX Wallboard. On-Premises Call LegsThe number of call legs that connected to on-premises clusters. Data for the live queue stats section is collected every 30 seconds. This chart shows the total distribution of your Cisco Headset inventory by country. If your charts don't load, enable third-party cookies in your browser. Q&A, chat, and polling report for webinarsQ&A, chat, and polling activity for completed webinars. We respect the privacy of your data. The KPIs available are: This chart shows on average how long each call lasts by their call status. Request a free trial If you prefer to control which third-party cookies your browser accepts, you can add *.webex.com to the list of exceptions. iCall Suite call analytics integrates seamlessly with Webex Calling to monitor customer interactions and staff performance, delivering actionable insight that improves business productivity and maximises customer experience. Webex Calling provides advanced telephony services for its users. You can use this chart to get an idea of which devices get the most use, and how you can help get more use out of the devices with the least engagement. For webinars, reports can also show activity, such as survey results and, for recorded webinars, chat, and polling. Call Leg Audio LatencyShows the average value of latency experienced by each call leg. Call queues with no data won't show in this table. You can use these charts to determine if a specific codec is affecting the media quality of call legs. It also shows a breakdown by VoIP/video quality over the selected date range. This can happen for a number of reasonsfor example, a node exceeds its capacity, is being upgraded, has network connectivity issue, or the Webex site isn't properly enabled for Video Mesh. [.] Total Meeting MinutesUse this KPI to see to get a sense of how long meetings are being held for in your organization. These call legs redirected to another on-premises cluster that was able to connect to the meeting. KPIs are available at the top of the page to show you what the VoIP/video quality was like for participants or minutes within the date range that you selected. The bandwidth value appears in Mbps. Caller IDThe caller ID of the user who placed or received the call, if applicable. Average Call MinutesThe average number of minutes that Cisco Headsets were used in calls and meetings with the Webex app over the selected date range. You can see Jabber Analytics data in Control Hub if your organization has: On-premises Jabber with full Unified Communications. Select the type of report you wantRecording, Registration (if registration was required), Attendance, or Activity. Kevin Donahue 1d Report this post Look at the Hours Used column to quickly pinpoint underutilized devices. Use these charts to determine the types of audio that users are connecting to meetings with. Take a moment to familiarize yourself with what's new in language and regional support, device . Outbound PSTN calls (if present) would be an example of such an event. Yes! KPIs are available at the top of the page to show you what the audio and video quality minutes were like for Webex Room and Desk series devices within the date range that you selected. A space is considered active when someone: You can use this chart to compare the usage of Webex in desktop or mobile. View Infortel Select software release notes here. It can show you how your organizations usage of Webex Calling is trending over time. Peak Wallboard for Webex Calling is a cloud-based add-on for Webex Calling that enables real-time and historical visibility for your contact centre. ISI makes enterprise CDR data more accessible, usable, and valuable. The KPIs available are: Total Call LegsShows how many call legs were made and received. Call legs are counted as good if both video and audio stream had jitter below 150ms, latency below 400ms, and packet loss below 5%. #Hiring Enabling new ways of working, improving customer and employee experience . This is all part of our continuing global expansion effort to bring secure, quality, cloud communications to every region of the world. StatusDevice online status from the last 24 hours. For information about Cisco Webex Cloud-Connected UC (CCUC) Analytics, refer to Analytics for Your Cisco Webex Cloud-Connected UC. Improve Customer Experience and Drive Business Performance. This table shows the top 10 meetings that had the longest duration. Automatic Call Distributor and Webex Contact Center Enterprise Reports Data collected and presented in Webex CCE reports to measure customer experience and agent performance differs from data collected and presented in ACD reports. Meetings data is updated every 10 minutes. Read the latest blog posts from ISI and industry experts. This current (real time) data includes data about agents, skill groups, services, call types, Precision Queues, and other entities. This chart shows you a breakdown of call legs by the endpoints used. Explore open roles with a great team. Analytics in Control Hub give administrators access to interactive data visualizations that show important information, such as usage and adoption trends. You can track how often Cisco Headsets are used in your organization during meetings in the Webex app. Infortel Select makes raw unified communications data more accessible, usable, and valuable. These validation rules can be retrieved via the Report Templates API. We respect the privacy of your data. We had a complex set of requirements to deliver on a government project. Singapore - 6 April 2020 - Following the successful launch in New Zealand and Australia, NTT Ltd. announced that it will be expanding its Cisco Webex Calling service to Singapore and other Asian countries. You can use this chart to see if callers are getting the help they need in a timely manner. Here at Cisco we've added a lot of exciting new features in Webex Calling. You can also search for specific call queues, locations, phone numbers, and extensions by using the search bar in the table. This chart categorizes auto-attendant calls based on the key menu options that callers chose or the key options pressed by callers on the keypad over the selected date range. Our pricing is simple, and matches Webex Calling. This is also the case for parent/child reporting in a Webex CCE deployment. Total CallsTotal number of calls made and received over the selected time period. The attendance report lists details such as name and duration of the meeting or webinar, attendee name and email address, how the attendee joined, what times the attendee joined and left your meeting or webinar, and the source ID. This chart categorizes workspaces based on the total number of hours they were occupied for by region through descending order over the selected date range. You can sort by total number of headsets and by percentage of headset inventory. Some of the requirements were not achievable out of the box with Cisco. This information helps you see if your organization should add more on-premises clusters to a specific location if cascaded data usage is always high there. Depending on if your organization prefers VoIP or telephony minutes, you can look at the charts below to see a breakdown of why this number is high or low. However, the default Cisco CDR reporting capability and features are limited, especially data retention, with IT-only portals, and lack the single-pane-of-glass view in a multi-platform environment. Total Video MeetingsUse this KPI to see if users are turning on their video during meetings. If you choose CSV, you'll export all of the data for the selected report. To view it please enter your password below: Infortel Select provides analysis, reporting, and graphical representation of call activity by user, department, and time of day with call counts, durations, ring time, and abandonment metrics available to better understand staffing needs, peak hours, and employee performance.lnfortel Select provides analysis, reporting, and graphical representation of call activity by user, department, and time. Total Telephony MinutesUse this KPI to see the total number of telephony minutes used during meetings in your organization. Seeing a list of top occupied workspaces can help identify areas where more workspaces may be beneficial. KPIs are available at the top of the page to show you a quick high-level status of incoming calls in call queues within the date range that you selected. The range of data they measure changes as you select filters and a date range. Generate host reports for meetings and webinars. In this page, you can monitor data for call legs that used Video Mesh within the last 4 or 24 hours. You can use these KPIs as measurable data to see if callers had issues during calls in your organization. This includes summary and visualization to or from the PSTN for purposes of analyzing trunk utilization, peak concurrent calls, and right-sizing trunk facilities. 25 November 2019 NTT Ltd. announces Cloud Connected PSTN for Webex Calling in Americas The offering, delivered by the Cloud Communications division of NTT, will enable Cisco Value Add Resellers (VARs) to propose a full cloud calling service and reduce costs for their Webex customers Atlanta, USA - 25 November 2019 - NTT Ltd. today announces Cloud Connected PSTN for Webex Calling expansion . What devices and accessories does Webex Calling support? Reports now have its own section under Monitoring in the left navigation of Control Hub, along with a separate article for it. External are users who join meetings hosted in your organization as guests. Organizations can calculate call cost when desired based on outgoing trunk facility, call type, destination and duration, and the ability to associate costed call activity to users and their associated department or cost center. An active user is any Webex Calling user that has made or received any type of call during the selected date range. For each day of the last 21 days, we capture the worst 350 participants with poor join meeting times. This data helps you gain an overall perspective of offending clusters or node at the organization level. In this edition of Cisco Tech Talk, I'll give a brief overview of how the Cisco 8875 Video Phone integrates with Webex (WxC) and allows you to join a meeting Avg. Weve strengthened the business value of Cisco investments for clients across Financial Services, State Government, Law Enforcement, Health and Aged Care. The details available are: There are five KPIs that show at the top of the Detailed Call History tab. Peak Amplify is an award-winning Cisco Software Development Partner, providing software add-ons, integration and custom development for Cisco Collaboration, Contact Centre and Connectivity products. This chart shows you a breakdown of VoIP/video participants or minutes by platforms. This chart shows a summary and trend for how call legs are distributed across the different on-premises clusters in your organization. If your organization has set up more than one jabber-config.xml file, then you must complete the configurations below for all the jabber-config.xml files that you want Control Hub to report data from. This chart shows a breakdown between good and poor audio quality during calls and meetings using Webex for Webex devices in your organization. By seeing how long each type of users takes to join a meeting, you can take proactive steps on how to mitigate these issues, like sending out information on what changed before a new update rolls out, or sending out instructions to new users on how to join a Webex meeting. KPIs are available at the top of the page to show you how workspaces are being utilized in your organization. This information helps you gain an overall perspective of the utilization of the clusters in your organization so that you can plan for better capacity. This chart provides details about the redirected call legs and a trend of the number of call legs that didn't connect to a specific on-premises clustertypically because of high CPU usage or network capacity being full. These charts show a summary and trend of total bandwidth usage across all on-premises clusters, broken down between transmitted and received data, when cascades are established between on-premises and cloud clusters. KPIs are available at the top of the page to show you what the media quality was like for call legs within the date range that you selected. Reporting data is retained for the duration of your subscription. 2021 Global Workplace Report. For example, you can use analytics to track and measure services in your cloud collaboration portfolio. Infortel Select helps business and IT managers track call activity as calls are transferred or redirected allowing them to better understand caller experience, troubleshoot call routing, and identify employee performance concerns or training needs. Every business seeks a competitive edge. TelemetryCustomerID with the organization ID that you can find in Control Hub. The Webex Calling for Chrome extension provides Google Chrome users with access to a comprehensive suite of enterprise calling features that fits within your Google productivity workflow Webex Calling for Chrome Multiplatform Phones and Devices (Users) 1w. You can also search for specific call queues, locations, phone numbers, and extensions by using the search bar in the table. For example, if 10 days are selected, the number is compared to the previous 10 days. Cloud Call LegsThe total number of call legs that connected to a cloud cluster. DurationThe length of the call in seconds. Webex Calling Active UsersThe total number of unique active users who made or received calls within the selected filters and date range. It also breaks down the average daily headset utilization over the selected time span. This chart shows you a breakdown of local IP addresses that participants are connected to. Avg Join Meeting Time of Updated/New UsersShows the average join meeting time of participants who joined a meeting for the first time after updating the Webex App and participants who joined a meeting for the first time with the Webex App. Fixed and one-time charges to users to complement usage expenses is also supported. This table shows the top 10 hosts who scheduled and started the most meetings. CloudAll call legs in the meeting connected to a cloud cluster. If this number is high, your organization may need to consider setting up more on-premises clusters. Click on any of these clusters to filter all the associated graphs to show details that are related to the selected cluster. Shows a recent view of the total bandwidth used across all Webex Video Mesh clusters when cascades are established between on-premises and the cloud. USB PassthroughDevice is connected to a computer via a USB cable and used as a webcam. These charts show you a breakdown of call legs based on hourly distribution of the day over the selected date range. 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