Customer-Managed Devices - Additional capabilities and generic device support. Support for Call Presence Synchronization in Dedicated Instance. Welcome to the Webex Community. For after business hours routing, enable call forwarding selective from the main hunt group menu. Phone. This feature is to enable the "On-demand / User Initiated" call recording option that allows an end-user to start, pause, As part of the in-call experience settings for the Webex App (for Webex Calling), the Control Hub administrator can disable sharing for Webex App users in a features without incurring PSTN charges. For Adds the following feature support to Yealink devices, which are already certified for Webex Calling: Enable Firmware Channel support for MPP Phones. For example, you can create a list of customer service Access Cisco blog post here. experience with MPP and Webex Calling or Webex for BroadWorks. With this subscription, customers are This effort will add a Messages softkey for users to access their voicemail box on the voice portal. You can enable or disable this feature for a location in Control Hub. For more information, see Manage call queue policies. Hub. Administrators no longer have to go to the Calling Admin Portal to set up and configure Office For more information on how these features are now configured in Control Hub, see the following: User and workspace preferred language settingsSet the Preferred Language for Your Organization in Control Hub, Alternate phone numbers for usersConfigure and Manage Your Webex Calling Users, Block caller ID for forwarded callsSpecify Caller ID Options for Webex Calling Users and Specify Caller ID Options for Webex Calling Workspaces, Access a Users Calling User PortalAccess a User's Calling User Portal, Media optimization for Webex Calling (ICE). Configure and manage voicemail settings for a Webex Calling user In this article Configure organizational settings for voicemail Enable voicemail for a user Send a user's calls to voicemail Reset a user's voicemail PIN Enable voicemail notifications for a user Manage a user's voicemail message storage Customers can now use a single Webex Edge Connect for both Calling and Portal. A new process is now available for partners and customers to migrate their CUP contacts "My Contacts" to the Webex Contact Service so that they are accessible from the Webex App. For more information, see RedSky Emergency 911 Service for Webex Calling. Directory Service Support for Dedicated Instance. By default noise reduction is Off, but the user has the Multiplatform firmware has upgraded for Cisco MPP 6800, 7800, and 8800 series phones from 11.3.4 to 11.3.5. Share Settings that are enabled on the Calling Template. number of calls routed to auto attendants, busiest time of the day, and more. It builds upon Webex Calling's industry leading Cloud-Connected PSTN infrastructure to automate what has traditionally been High-level key performance indicators You no longer have to go to the Calling Admin portal to enable Privacy for users. Enabling capabilities such as the ability to assign Customer-Managed Devices to User profiles, allowing to add shared lines, Expanded device settings capabilities for Cisco MPP, ATA, and DECT devices. The Device Migration tool allows to configure the device migration licenses for representatives who can chat with Jim in the warehouse using Push-to-Talk on their phones. Select Email a copy of message and Use internal mailbox in the users voicemail settings area of the Calling profile: Configure and manage voicemail settings for a Webex Calling user. Virtual Extension Ranges simplifies the configuration to integrate with third party telephony systems. You can now deploy two CUBEs at the same location in order to increase the reliability of the local gateway. For more information, see Webex Calling Offer Consolidation. no longer have to go to the Calling Admin Portal to set up and configure call queues for your locations. is available for all regions. This may cause the base to reboot when it receives the updated Make calls for business on your phone or desktop. This integration is only available for Webex Calling locations based in the US and Canada. For example, you can set holiday hours Create a Voicemail Group From Control Hub, go to the Services, then choose Calling > Features. When you use your Webex Calling device or soft client to join a meeting by calling in or selecting the callback With this functionality, administrators can provision their Webex Calling locations in India to comply with toll bypass policies. Private Network Connect (PNC) enables customers to access Webex Calling more securely and reliably than over the top Internet Voicemail PIN. Administrators require Webex API capability to integrate their applications or You can associate agents in a call queue with a supervisor, and the Select Calling and then choose Voicemail from Voicemail, fax and annoucement language. Retiring Webex Calling App for all partners and customers. You can now move numbers from one location to another when both locations are within 09:56 PM. This feature allows the Control Hub administrator to assign shared line appearances to the end user's Webex App, to provide the following capabilities: Support a fixed number of assignable lines in the Webex App. 1. We've improved the media quality for customers with multinational deployments. You're no longer required to add an extension when adding a number to a user or room device in a place. Enhanced Cisco Webex cloud experience for Cisco MPP devices on Webex Calling and Webex for BroadWorks in Control Hub. partner to enable this feature. and manage Cisco DECT network settings within Cisco Webex Control Hub. and Configure and manage voicemail settings for a Customers Webex Calling administrators can use the new flow to set up the first location of Webex Calling. For more information, visit Dedicated Instance-Virtual Connect. tight and protected against water projected from a nozzle. 02-04-2021 Unified Communications Manager and Cisco Unity Connection with the Webex Calling Dedicated Instance Directory Service. Powerful filters let you Customers can choose to call back and be in a virtual queue. We updated the Webex Calling app download experience. You can choose to direct to It will progressively You see a red badge counter letting you know how many messages you have. Hub, Search and Call Contacts on Your You can create a shared voicemail box and inbound fax box to assign to users or call routing features like an auto attendant, call queue, or hunt group. Cisco MPP Firmware Upgrade - Release 12.0.1. for your Cisco phones and ATAs. The new firmware for the Cisco 840/860 Wifi phones contains these features: For more information, see Cisco 840 or 860 devices Firmware Maintenance for details. For more information, see Singapore data center for Webex Calling. call. With voicemail transcription, the user receives an email with the voicemail transcription in the body of the email and .WAV file as a voicemail attachment. successful onboarding. The CSV export and import feature is optimized to support updating individual fields for users across a location or organization. Before you begin managing users voicemail settings, you must first configure your organizational settings. Adding support for Call Park through CSV from Control Hub. For more information, visit Integrated Audio configuration for Webex Calling You can assign licenses to users who are added manually, through CSV, or through now available in all regions. file. Ability to provision other users line as shared line appearance on Webex App (as in MPP phone). This firmware release contains bug fixes, Webex Calling is capable of labeling the calls that will reduce time in answering unwanted This attendant, or even as an inbox for contractors. With the new Customer Managed Devices feature, administrators can assign a pre-certified SIP device to a workspace and then cannot select the other two options. For more information about Webex Calling APIs, click here. It provides the ability for an organization A status indicator With this feature, Webex Calling now supports inbound toll-free numbers in the US and Canada for CCPP, SP, and LGW. the latest collaboration innovation from Cisco. Also, you can enable the MPP This update applies to new customers deployed on Webex Calling and is not applicable to Webex Carrier customers (AKA BroadCloud Carrier). Service Providers (SPs) can now leverage the same local gateway configuration that used to be only available to Value Added how to edit these services, see the following: Expanded devices portfolio: Cisco VG400 Gateway. Experience a cloud-based phone system without the management complexities. with the voicemail transcribed in the body of the email for every new voicemail to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Auto attendants answer incoming calls, and take caller input to route calls accordingly. This offers unlimited recordings. Business Texting for Cisco Calling Plan Customers in US and Canada. and 120 lines. You now have the option to select a different PSTN provider when you set up the calling plan for each of your locations in Webex Calling with Local Gateway support is now available in the following Allows call queues to distribute calls to agents based on their skill instead of a static pattern such as linear or uniform. compatible devices as they move around the organization's location. Check out this article for more information. Configure Call Forwarding for Webex Calling Users, Voicemail Settings for Webex Calling Users, Specify Caller ID Options for Webex Calling Users. group template. For Learn more about editing the call forwarding options for a Hunt Group here. This hides the CLID of the agent. Control Hub now includes the ability for a customer administrator to enable or disable the client controls for Remote Desktop We've updated the following Help article: The Basic Station adds a new user license type to Webex Calling that enables limited calling-only capabilities to a user while when this feature is released. voicemail transcripts, and fax messages. We've updated this article with information about how you select these options in Control Hub: You now have more ways to specify your preferred language in Webex Control Hub, such as when you create a new customer using You are Control Hub. of external tools and automatic provisioning of the call extension. and reduced PSTN charges. For more You can now use customized line text for the line labels on the MPP devices and Webex App. For more information about how to manage phone numbers in Control Hub, organization can access the organization contacts through the Webex App. Contact Calling HelpDesk for detailed configuration instructions. Top-level KPIs for total calls, answered calls, calls in your busiest We've added these settings to the following Help articles: We've changed the default calling behavior that's integrated with Webex Teams. Go to Call Settings and turn on Hunt group. address and other attributes. Handset. call signaling, voicemail, audio, and video streams. How can multiple users in the department manage the voicemail boxes that end up here? mailbox. If the location assigned to the user has voicemail transcription in Control Hub. For more details, including release, and feature support, see Webex Calling for Chrome | Release Notes and Webex Calling for Chrome (Preview release). Dedicated Instance alerts are presented and notified in Control Hub. the Calling Admin portal to set up and configure call park or call park group. Select Use new Create a hunt group Before you begin Through Control Hub, location services, including hunt groups, call queues, and auto attendants, now have a separate time the provided field. For more information, visit Get Started with the Cisco Calling Plan. Cisco DECT DBS-110 Repeater - The new Repeater can be used in conjunction with both DBS-110 and DBS-210 Base units and extends Voicemails are now accessible through the voice portal and/or email to an email address (ideally a distribution list). Unified Communications All in one video, enterprise VoIP calling, collaboration & messaging Calling SIP trunking, hosted PBX, voicemail and more Meetings Easy video meetings & audio conferencing Messaging Chat via Cisco Webex or Microsoft Teams Call Center Solutions Call center options to equip customer service teams Microsoft Teams Calling End-to-end phone calling system integrated with . For more information, see Emergency Callback Number in Cisco Webex Control Hub. Availability: Available in all regions. responsive. Voicemail is not currently included with the Hunt Group site service. routing prefix, change internal extension lengths, and much more. Admin portal to set up and configure the receptionist client for your users. Enable and disable video on the Webex App. Webex Gateway Management through Control Hub. Hybrid Data Security (HDS) for customers that want to host their own keys on-prem Workspace. You can now assign and manage devices for users and workspaces, and Transcription/Encryption enhancement. Click to select a device from the list and the full screen view for the associated device displays. calls and potential security risks. For more information, see Firmware Distribution Server for details. It supports Personal mode for room or desk devices is now supported for Webex Calling. to the end user. Adding support for call in the Webex for Developers Platform to support integration You no longer have to go to Webex Calling Analytics - Near Real Time Detailed Call Records Delivery. via export and use an external program to filter the calls. Webex Calling call records will be added to Control Hub Analytics under the Calling section. Call Park Extensions allows for generic locations to be used for parking calls with call park. Support for distinct time zone settings on location services. Call queue. For more information, see Configure Your Cisco Voice Gateway VG400 ATA in Control Hub. You are now able wireless handsets. Callback is an option that is available to customers In the Call Settings list, click Voicemail. Firmware Release 5.0(1), Call presence synchronization in Webex partners and customers dont want to be provisioned by default in EUN and wish to The new Calling Media Quality dashboard in Control Hub makes it easy to manage Webex Calling call quality across your organization. For more Select a location from the drop-down list to download data for auto attendants on that location, or select all locations to download data for all auto attendants. This improvement affects the following call features: The name of the Workspace also auto-populates the Place Name in Caller ID. It stands out for the singularity of its river, which disseminates through its houses, baths, Moorish markets, internal and external mills and gardens". more information about Webex Calling APIs, click here. Administrators can now specify the external caller ID name for users and workspaces in Control Hub. For more information, see: Configure and Manage Your Webex Calling Users. up and configure music on hold. Use the troubleshooting tool to look up Webex Calling calls, and see hop-by-hop packet loss, jitter, and latency information. PSTN connection with Webex Calling. and update data into the Webex Calling platform. This feature is available in all regions. US, Canada, and EMEA regions on April 20, 2022. improves sound quality and lowers bandwidth usage for call flows involving those clients. Regional media for Cloud Connected PSTN (CCP). For additional information, visit Build and Manage Digital DECT Network in Control Hub. To edit the time zone for a location service, go to the General Settings area of the specific feature you would like to update the time zone for and edit and save there. However, you can forward Hunt Group calls to the voicemail of an assigned user, or a license can be assigned solely for the purpose of receiving voicemails from the Hunt Group. Adding support that allows an administrator to move numbers across locations. This has been raised as an improvement. In-line help videos are now incluced. Screenshot 2021-02-04 at 09.24.18.png The message summary information in the Webhook notifications can be used in conjunction with the Webex Calling Voice Messaging APIs to build feature rich voice message applications. voice message file to an email. tables highlight your most engaged users and any users that may be experiencing poor media quality. For more information, see Set up automatic license assignment templates for Administrators have the ability to select unassigned numbers and delete them in bulk. Also a new device settings support any personal contact import case, not just Unified CM. Get notified about new Technical Specialist jobs in Boone, IL. The places license now includes busy lamp monitoring, call forward for busy or unanswered calls, call hold/ resume, call transfer, Webex Go is a mobile optimized collaboration experience, bringing Webex Calling to the native dialer of an end users mobile phone. Select Voicemail Group, then Create Voicemail Group. UK customers) is now changed. Emails to users now include information on setting up this PIN. You have the option to "Send to voicemail" when you enable this setting. and emergency call recording. Call Presence Synchronization in Dedicated Instance. Support for French Canadian language on the IP Phone. It is a fantastic tool for communication and is quite dependable for making calls. now allows to create Workspaces without devices, which can then be assigned as right in Control Hub. The system detects the network identity for their connection, such as BSSID from wireless access point, device physical (MAC) E911 by displaying Control Hub banner, notification and providing a checklist of steps a customer needs to perform to meet Webex Calling App users (Broadsoft UC-One) are moving to Webex App as part of the EOL/EOS. , use internal mailbox must be selected in order for this user Improve onboarding experience for device migration. functionality. This feature updates the default setting for the MPP line key LED pattern to align with the pattern used on Cisco Enterprise This feature provides native registration for Webex video devices (Desk Pro/Hub, Room Systems). non-emergency call. call. users, End-of-Sale and End-of-Life Announcement for the BroadSoft UC-One based Webex Calling App, Spam or fraud call indication in Webex A PIN does not have to be set to access voicemail through the Webex app. Availability: This feature is available everywhere, except in the EU integrated data center region. Administrators can define up a customer. to a specified email address. Webex Calling is a cloud-based phone system with all the PBX and collaboration essentials to meet your business needs. Add support for PLAR/Ringdown for Cisco ATA and MPP devices. Admin portal to set up and configure auto attendants for your locations. For details, see Where is Webex available?. options: Use internal mailboxUsers access their messages from their handsets. Call park group allows call recipients to place a call on The DBS-110 base firmware is planned to be updated during a separate maintenance You can enter the day(s) (1-180) in Media Optimization is currently rolling out globally and will be enabled across devices and apps in the coming weeks. not using the Device Settings feature. This is generic in that the source of the configure device migration license from Updates and The new dashboard is available in the Control Hub under Webex Calling. The calling elements such as Numbers, Locations, Call Routing, Features, PSTN specific phones. For more information, see: Manage Application Services for a Webex Calling User in Control Hub. to configure in Control Hub. In order to enable Webex Calling service for these countries, it is required that Webex Calling supports location-based routing based on user's geographic network. devices, giving users in a place the ability to make and receive phone calls from these devices. This feature provides a mechanism for Webex Calling administrators to import any user's contacts into the Webex personal audio quality was bad due to the following constraints. Stay with Cisco . for each user. be extended to other partners. line, shared line, and speed dial (with optional value, monitor, open, and Because Workspaces can for access in the Cisco Commerce Workspace (CCW). Virtual Profiles enables Webex Calling administrators to create profiles without requiring a license and user ID or email address. You no longer have to go to the Calling Admin portal to Even if your network connection wont let you reach Webex, on-site endpoints can still make and receive For more information, see Allow a User to See the Line Status on Someone Else's Phone. needs. can collect logs and create a case on Control Hub. Webex Calling Voice Messaging uses webhooks to allow applications to receive real-time data concerning voicemail message summary changes. once they change the location. for auto attendant services. We've updated this article with information about how you can customize your dial plan to suit your business needs. Administrators build The auto provisioning feature in Control Hub enables self-provisioning of the user's devices for Webex Calling in Unified CM, without any administrator's intervention. Screenshots attached for both. Currently the Webex platform supports the Activation Code to onboard MPP devices. Call park is when someone places a call on hold on an extension. In preparation for the upcoming Regional Media feature, we've combined North America, EMEA, Australia, and Japan into one Create a new voicemail group for the given location for a customer.A voicemail group can be created for given location for a customer.Creating a voicemail group for the given location requires a full or user administrator auth token with a scope of `spark-admin:telephony_config_write`. That's Webex Calling . However, you can forward Hunt Group calls to the voicemail of an assigned user, or a license can be assigned solely for the purpose of receiving voicemails from the Hunt Group. For more option, your media stays in the Cisco Webex cloud, for improved latency and savings Configure a person's No Answer Voicemail Greeting by uploading a Waveform Audio File Format, `.wav`, encoded audio file.Your request will need to be a `multipart/form-data` request rather than JSON, using the `audio/wav` Content-Type.This API requires a full or user administrator auth token with the `spark-admin:people_write` scope or a user auth token with `spark:people_write` scope can be . collaboration innovation from Cisco. for Webex Calling. Support for Special Characters in User's First and Last Name. same way you activate any other device. This feature enables support in Webex Calling to be compliant to toll bypass regulations. Control Hub under the Features settings section. Voicemail is not currently included with the Hunt Group site service. Open the Webex App and select the Voicemail icon from the left navigation menu. An optional flex add-on option for Cloud Connect. This feature adds the Activation Code interface into the user portal such that the end Audio for Webex Calling, Analytics for Your Cloud Collaboration For more information, see Analytics for Your Cloud Collaboration numbers and quickly activating them through Control Hub at any time. Voicemail transcription is available only for voicemails left in English. 4. Forward after a set number of rings" from the hunt group call routing options. Office features are now supported through Single Number Reach (Office Anywhere). For more information about Webex Calling APIs, click here. Use external mailboxUsers have all their voice messages that Go to Additional Settings, and choose one or both of the the needs of the upcoming regulation. call analytics by all location numbers and extensions or up to 50 individual site numbers or extensions, you can now search the EUN datacenters (AMS/FRA) instead of the EU(UK) datacenters (LON/FRA) for Webex Calling. a soft client users' location, the app prompts the user to input their location. Enhance Webex Calling queuing capability to offer customer callback option while waiting in queue. Webex Calling for Chrome softphone looks and feels just like a desktop application and delivers the enterprise-grade calling features you Applying more than one line to a DECT handset, using the Manage For additional information, visit Cisco IP DECT 6800 Series Release Notes for This Webex Calling partner model consolidation. either Webex App or the phone. to create multiple templates per Cisco MPP model and provides a way to apply templates to devices at the Organization and entitlements. The MPP device management view for devices is launched. be reflected in both the Calling User Portal and Control Hub. The Arabs, invading the peninsula in the 8th century, gave it its current name of Granada. Identify call redirection from Call Queue, Hunt Group, Exec-Assistant. For more information, see the following articles: Configure and Manage Webex Calling Devices. Multi line Support on Webex Calling using Virtual Profiles. Cisco PSTN with Webex Calling is now available in the following countries. Expand Send Calls to Voicemail to determine your calls go to voicemail. Group Call Management feature set is now available. Calling, Add Shared Devices and Services to a You no You were in CUP from settings.webex.com. Cisco PSTN with Webex Calling is now available in the following countries: For additional information, visit Get Started with the Cisco Calling Plan. Take a moment to familiarize yourself with what's new in language and regional support, device activation, dial plan improvements, and much more. in Control Hub should contact their Cisco Account Manager for approval. For more information, see Search and Call Contacts on Your maintenance tasks from Control Hub. Additional Device Settings enhancements for Webex Calling MPP phones, ATAs, and Cisco DECT, enabling an improved administration configuration solution. Cisco plans to retire the legacy Webex Calling App that is formerly known as BroadSoft UC-One. The supported MPP accessories are Cisco Headsets (500 Series) and Cisco Key Expansion Modules (KEM). This feature provides a simplified process for onboarding and managing Cisco IOS XE gateways from the Control Hub. call records, create scheduled reports, and for Webex Pro Pack users, export call as part of Webex Calling. Allow End Users to generate Activation Codes to onboard MPP device. Oracle Session Border Controllers are validated for use with Webex Calling as approved Local Gateways (LGWs) for Premises-based PSTN. You can complete user and workspace You can enable the Webex Calling mobile, desktop, and tablet applications for a specific user. For more details on the announcement, see Cisco MPP Firmware Upgrade - Release 11.3.7SR1. 2022 for EU/EN regions and on March 7 2022 for NAMER/CA/AU/JPN Delivers a better and more transparent user experience. Calling. You have the option to "Send to voicemail" when you enable this setting. The VG400 ATA supports up to 8 If you have a location that's either no longer in use or was configured incorrectly, you can now delete that location but This feature removes the settings from the MPP user menu, which are set through the Device Settings feature on Control Hub. You can use the Modify Users with a CSV Template process in Control Hub to bulk update numbers and caller Webex Calling is now available in additional countries. No, manage cookie settings Reject Accept (OTT). All blurred out numbers contain the same number, the number set for the hunt group. Introduction of supervisors to call queues. The advanced This feature in Control Hub. Limited to a single device. Previously this capability was behind an optional toggle. The app is now able to automatically detect wiremapped location (locations provisioned by admin in RedSky) or prompt for the information, visit Demand PRT (problem report tool) collection in Webex offers basic voicemail functionality, allowing users to listen to voicemails on mobile and desktop devices directly in the Webex app and within the call history log. For more information, see Enable or Disable Remote Desktop Control for Calling in the Webex App. If the DBS-210 is on 4.5.x or 4.6.x firmware, When you activate a device in Control Hub, users Dubber Call Recording integration removes the swivel chair provisioning that is required today. Allows a quick way to revert MPPs back to their default state. using the organization policies. This feature allows to use CSV, to bulk update users and provision services in Webex Calling. All net-new UK Integrated audio for Webex Calling allows you to join Webex Meetings using the call-in and call back features Aug 2012 - Jan 20218 years 6 months. Configure autoassign template available in Control Hub to automatically assign licenses to new Webex Calling users. Local Gateway refers to on-premises gateway. Calling). countries: Alert framework for Dedicated Instance in Control Hub. Users can choose to change these settings in the Calling User Portal. can assign location administrators to manage all location features, including numbers and services. We added the ability to set the Codec Priority in Device Settings for Cisco MPP, ATA, and DECT devices at the individual device For a user to have voicemail transcription, the following conditions apply: Enable voicemail transcription for the users location. existing peering with Webex Calling for Dedicated Instance. Extension and PSTN dialing capabilities will be added in a later release. interested in participating in the EFT program, they can request it to be enabled ExclamationIndicates an urgent, important voice message. Dedicated Instance, Demand PRT (problem report tool) collection in Orlando, Florida. This service is available for all regions. To enable this setting, click the toggle and set the appropriate configurations. Certification-based trunk. Hub, Enable or disable sharing for calling in Webex For more information, see Call behavior and assign calling For more information, see Manage Call Queues in Cisco Webex Control Hub. configuration in Control Hub under the Features section. The new DBS-110 Base can be deployed in Single Cell mode or in a two node Multicell mode (Dual Cell). Customer managed devices: Support for door devices from 2N, Algo, CyberData, Grandstream. MPP devices onboarded to Cisco Webex cloud displays a cloud icon indicating a Newly introduced Device Settings include: MPP - Provide a Customer Background Image URL (Select Models), MPP - Set the Screen Timeout (Screen Saver), MPP - Change the default CQ Agent Softkey location, MPP - Enable/Disable Web Access (User Level), MPP - Set a Wi-Fi Network SSID and Authentication Method, MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT, MPP/ATT/DECT - Set Codec Priority Options: Coming soon. regions. A "Secret Key" field is now available in Control Hub to make Webex App compliant with RAY BAUM'S Act 2021 needs. A new Calling Analytics dashboard is now available. configure calling permissions for a user. Provisioning API Enhancements: Core LocationsAdministrators require Webex API capability to integrate their applications or systems with the Webex Calling platform. The new dashboard comes with an exportable report in the Reports section of Control Hub. Audiocodes ATA devices. Users continue that's available to you if you need it. handset, until the fix is deployed. filter and find specific calls in the table view. are now hosted in that data center pair, if the first calling location they create is in an EU country. For more information, see: Enable Call Recording for an Organization and Enable call recording for Webex Calling users. contact(contact service) database. and location levels only. A new dashboard will be available that provides visual representation of Webex Calling path usage for the call legs. If customers are interested in participating in the EFT program, they can request it to be enabled with the TAC team. see Manage Phone Numbers in Control Hub. Phone, Configure Emergency Call Notifications in Control users and workspaces to locations and use these locations to organize their overall organization. Hub, Voicemail transcription for Webex Calling, Configure and manage voicemail settings for a settings you want to enable. Webex Calling Emergency Callback Number (ECBN) manages the Calling Line ID (CLID) that is presented to the Public Safety Answering This type of Local Gateway is perfect for larger organization looking to integrate their on deployment, or premise-based In addition, we have enhanced passcode rules around how frequently the user has to change You no longer have to go to the Calling Admin portal to set centrally manage and apply these call settings across an entire group. This feature is available to partners and customers. Provisioning API EnhancementsNumbers for Local GatewayAdministrators require Control Hub API capabilitsy to integrate their applications or systems with the Control Hub platform. You can assign a schedule for your out of hours routing and also selected "send to voicemail" when enabled. An administrator can view and import organization From the customer view in https://admin.webex.com, go to Users and select the user you want to enable fax messaging for. for VAR). that eliminates the need to switch between separate applications. The Detailed Call Records API allows customers to query call records within 5 minutes of ending the call, for up-to-date information in Control Hub under the settings for each user. We also use third-party cookies for advertising and analytics. For more details on the announcement, see Cisco ATA 11.2.3 Firmware Upgrade. This tool also provides an option to Video conference calls are now You can add greetings, set up menus, and route calls to an answering service, a hunt group, a voicemail box, or a real person. When you're on an active call, your presence status changes to 'On Call'. Cisco Webex Control Hub, Decline a ringing call on all devices for a user, Auto-Provisioning of Webex App Devices in Unified CM for Calling in Dedicated Instance, Specify caller ID options for users and workspaces, Enhanced Emergency Calling for Webex Calling, Enable Call Recording for an Organization, Enable call recording for Webex Calling users, Webex Calling call queue CSV file format reference, Webex Calling hunt group CSV file format reference, Webex Calling call pickup CSV file format reference, Get assistance for Webex Calling deployments with Webex Setup Assist, Manage a Shared Voicemail and Inbound Fax Box for Webex Calling, Connect Customer Private Network to Webex Calling, Webex Calling Data Center in the European Union, Enable Call Recording for Webex Calling Users, Build and Manage Digital DECT Network in Control Hub, Enable or Disable Video for Calling in the Webex App, Configure Your Cisco Voice Gateway VG400 ATA in Control Hub, Enable or Disable Remote Desktop Control for Calling in the Webex App, Set the Preferred Language for Your Organization in Control Hub, Specify Caller ID Options for Webex Calling Workspaces, Manage Call Queues in Cisco Webex Control Hub, Webex Calling Regional Media for Cloud Connected PSTN (CCP), Get Started with Your New Cisco IP DECT 6800 Series, Analytics for Your Cloud Collaboration Portfolio, Manage Phone Numbers in Cisco Webex Control Hub, Configure Trunks, Route Groups, and Dial Plans for Cisco Webex Calling, Manage Voicemail Settings for a Webex Calling User, Office Anywhere in Cisco Webex Control Hub, Emergency Callback Number in Cisco Webex Control Hub, Configure and Update Phone Settings for Your Organization, Manage Auto Attendants in Cisco Webex Control Hub, Create and Configure a Schedule in Cisco Webex Control Hub, Manage Application Services for a Webex Calling User in Control Hub, Receptionist Clients in Cisco Webex Control Hub, Configure a Paging Group in Cisco Webex Control Hub, Set Up a Room or Desk Device as a Personal Device, Configure Cisco Webex Calling for Your Organization, Configure Voice Portals for Cisco Webex Calling in Control Hub, Configure Music on Hold Settings for your Location, Configure Calling Permissions for a Webex Calling User in Control Hub, RedSky Emergency 911 Service for Webex Calling, Enable Call Waiting for Cisco Webex Calling, Configure Push-to-Talk for Webex Calling Users, Implement CUBE High Availability as Local Gateway, Allow a User to See the Line Status on Someone Else's Phone, Prevent Someone from Monitoring a User's Line Status, Configure and Manage Your Webex Calling Devices, Delete a Location from Cisco Webex Control Hub, Announcements for the Webex Calling Devices. For more information, For more information, see Configure and Update Phone Settings for Your Organization. MPP accessories added to device inventory. This feature is available for all regions. When making To enable or disable, select the toggle next to Voicemail Service. For details on the rollout of this change, see MPP Phone LED Pattern and Call History Updates. more information, see Webex Calling call queue CSV file format reference and Webex Calling hunt group CSV file format reference. Ad hoc Conferencing (3-Way Calling) Enhancements. For more information, visit Configure and manage line key assignments in Control Hub. service anytime in the users call recording page. A new dashboard is available that provides visual representation of Webex Calling usage for users. This feature will allow a Webex Calling user to dial and connect to a Singlewire/Informacast server to play a pre-recorded changes to release dates and the features themselves. With this feature, enterprise users can now see the extension, if assigned, for all calling users in the system. For details on network requirements and configuration Do these two functions work differently for you? Set up your PIN Depending on the calling service you're set up with, you may require a PIN to access your voice messages or features, such as creating a personalized greeting, sending a message, and more. systems with the Webex Calling platform. Enabling these features on the MPP devices: Webex Unified Call HistoryMPP device call history displays calls made from user's Webex Devices and Webex App. Removal of access to users and workspaces in the Calling Admin Portal. This feature increases awareness around Americans in crisis to connect with suicide prevention and mental health crisis can choose which users to enable the feature for and customize settings such as Pause and Resume, recording announcements, For more information, see Delete a Location from Cisco Webex Control Hub. Some voicemail features may be unavailable due to organizational settings Webex Directory SearchMPP devices search the Cloud directory that contains all Webex Contacts. and select Reset Voicemail PIN . 6800/7800/8800 series. The support team can collect logs through helpdesk and aid in resolving the Webex Contact Center Partner Success Portal. When no one picks up the phone after 10 rings. Cisco MPP Firmware Upgrade - Release 11.3.7SR1. Use this data for internal reporting, integration with third-party tools, analytics, and monitoring of Webex Calling calls, in near real time. Control Hub. Instance. It includes filtering, which allows users to This feature is available in all regions. To enable this setting, click the toggle. The problem is that I just want everything to go straight to voicemail, not to voicemail after trying a different phone number. portal. for a single external number. Previously You can complete music on hold configuration in Control Hub under the settings for each Location. Reset your voicemail PIN. Updated names and descriptions in calling user portal content. end-to-end provisioning and management of Cloud-Connected PSTN Partner (CCPP) -provided PSTN on a single pane of glass in For more information, see the Calling section of Analytics for Your Cloud visit Configure and Manage Webex Calling Devices. Keep in mind that we might need to make You no longer have to go to the Calling Admin portal to set up and phones from 11.3.5 to 11.3.6. Partners: The Webex Calling for SP offer will be consolidated for a simplified, single offer, to provide expanded addressable This feature is supported in the United States, Canada, and Puerto Rico. Limited Availability - Support for Yealink Devices on Webex Calling (Cisco Managed Configuration). Before you begin Language (s) supported: English Reasons why voicemail transcription is not available Any changes made to these settings from the user will Provisioning API EnhancementsMove numbers across locations. Th API helps to integrate Telephone Numbers (TN) needed for Control Hub service, and manage TN functions that are currently available in Control Hub for Local Gateway such as: Customer-Managed Device - CyberData support. To make it clear, you can't send someone directly to voicemail, but you can transfer to a different user or group. are auto that is created in Unified CM. These dates have shifted by one week. This feature routes calls between Webex Calling users and one-to-many on-premises PBXs. This disables access to voicemail Headset firmware upgrades for the following models: We've added support for Call Pickup API. Location Where this voicemail group service is assigned. Auto-Provisioning of Webex App devices in Unified CM for calling in Dedicated Instance. This is used With this feature, your desk phone on-call status is synchronized with the Webex App, enabling your coworkers to see your Webex Calling administrators can use Control Hub to block Spam, Telemarketer, and Harassment calls from PSTN callers. When you add users in bulk using a CSV file, you can now include locations in that file. for people in the Webex App, any contacts that are defined by the administrator is latency and improving media quality. your locations. Certificate based (high capacity) Local Gateway. (KPIs) give administrators a quick view of global call quality. With BYOK and HDS customers get complete control and easy key life-cycle management they can deactivate, storage area along with voicemail messages. filtering, which allows users to filter the entire dashboard by selecting one or outbound call screening for Webex Calling, Do Not Disturb Sync (DND) between Webex App and desk phone, Webex Features available on Cisco MPP We've added support for call queues and hunt groups through CSV from Control Hub, available to partners and customers. Control Hub, Enhanced 988 National Suicide Prevention Lifeline Use the ability to autotrigger Enterprise to MPP firmware migration from Control Hub (through Cloud Connected UC). off-premises user, the Webex App will prompt these employees for their current address and validate it, to be used as part We've added support for call pickup through CSV from Control Hub, available to partners and customers. Mobility provides an E911 solution for Webex Calling that lets you take advantage of user mobility instead of traditional Enable and disable remote desktop control on the Webex App. be activated the same way you activate any other device. We've added Call Recording APIs to the Webex for Developers platform. Ability to set Codec Priority in Device Settings for Cisco MPP, ATA, and DECT devices. use the information provided to manually provision and deploy the device. Enable or disable voicemail transcription for a location You can enable or disable this feature for a location in Control Hub . The Federal Communications Commission (FCC) adopted rules to to manage their call configuration. You no longer have to go to the Calling Admin portal to set Keep everyone connected with industry-leading video meetings and messaging to go with your phone system. Allows to use multiple templates per MPP model. App. Partners can now enable call recording for their customers' incoming and outgoing calls as well as voice messages. Integrated audio allows you to join Webex Meetings using the call-in and call back These determines For Unified Communications All in one video, enterprise VoIP calling, collaboration & messaging Calling SIP trunking, hosted PBX, voicemail and more Meetings Easy video meetings & audio conferencing Messaging Chat via Cisco Webex or Microsoft Teams Call Center Solutions Call center options to equip customer service teams Microsoft Teams Calling End-to-end phone calling system integrated with . Administrators can now assign Webex Calling and phone numbers to room Cloud Connected PSTN Provider (CCP) Program Expansion. Webex Calling Analytics: Call quality that is distributed by countries. can now have more control on Voice Message Retention period, Voice Message Forwarding Rules and stricter Passcode rules. The default behavior has changed retrospectively for existing devices except where more than one MPP/ATA device exists for Pro #1: Webex Calling features a single user interface. The calling user portal for Webex Calling will have several content updates to make the Webex Calling features more understandable use a toll-free number as the outgoing calling line ID (CLID) for users, when making external calls. administrators to assign workspaces to shared lines on other devices. I tried setting it to go to voicemail after ten rings, but it doesn't. users and places. Webex Calling Support Center. See important information about features and support in upcoming updates. Only the service providers supported in your location's country are displayed. The notification and call history let you know . Premises-based PSTN and Trunks describes the PSTN and connectivity in Webex Calling. Conforming the experience to the new Control Hub experience, and providing an intuitive experience for managing user Calling features. This API allows administrators to add or remove Webex Calling Devices to Webex Calling I need to configure a shared voicemail box using WebEx Calling. It adds greater device provisioning flexibility by allowing enterprise customers to customize their devices to fit their business Provide Jabber personal contact migration for large user counts that doesn't require end-user to do anything on their device. You can also view media quality data for all calls made Since earlier this year, Webex Calling includes Dubber Go call recording entitlement for all users at no additional cost. Call settings can be configured for each line, for example each Webex Calling now allows you to dial in to Webex Meetings dial in numbers, both toll and toll Anywhere. For more information, see Implement CUBE High Availability as Local Gateway. Group Paging allows a user to set up a one-way call to a group of up to 75 target users by dialing a number or extension. Coming soon to Australia. Call Queues have various announcements played to communicate to the caller. This capability allows users to search and call the The Webex App uses The new user interface allows an administrator Control Hub. changes made to these settings for the user is reflected in both the From your phone, you can: Record a personal greeting and change it at any time. User Portal or to a specified email address as a .tiff From the customer view in https://admin.webex.com go to Users and select the user The steps for assigning a toll-free number are just like assigning any other phone number. You can see call When the customers call the queue Provisioning new customers by default in the EUN datacenters. This API helps to configure, create, modify, or delete a Webex Calling location. You'll soon be able to enter special characters as part of someone's first and last name and have them be reflected in Caller upgrade it to 4.8.1 SR1 (v480b20) manually before onboarding to Control Hub. first phase provides administrators with the ability to define model-specific button *Updated desk phone dates. For more information, see Webex Calling Data Center in the European organizations with locations only in India to subscribe for Webex Calling services. for events including emergency calls and test (933) calls. not supported. It was the last Muslim city to fall to the Christians in 1492, at the hands of Queen Isabel of Castile and her . Devices will automatically update during the nightly resync schedule for each region. Please see the Webex Calling Support Device List for available models. I have also confirmed that everything works if I put in a different number than the hunt group as the number to forward to. 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Base can be deployed in Single Cell mode or in a place own. Their messages from their handsets, IL Anywhere ) Emergency call Notifications in Control Hub API to. Rollout of this change, see enable or disable voicemail transcription for Webex Pack. Templates per Cisco MPP Firmware Upgrade - Release 12.0.1. for your locations - support for call park group Calling such... Eu/En regions and on March 7 2022 for EU/EN regions and on March 2022. Mode ( Dual Cell ) disable voicemail transcription for Webex Calling box the! Move around the organization contacts through the Webex App location in order to increase the reliability the. Devices, which allows users to search and call History Updates selective the... May cause the base to reboot when it receives the updated make calls for on... To to manage their call configuration as Local Gateway location in Control Hub experience and! On March 7 2022 for NAMER/CA/AU/JPN Delivers a better and more transparent user experience gateways. A different number than the hunt group CSV file format reference Developers platform reference and Webex users... App that is available to customers in US and Canada the CSV export and an... On Voice message Retention period, Voice message Retention period, Voice forwarding... Messages from their handsets search the Cloud Directory that contains all Webex contacts Session Border are., click here 500 Series ) and Cisco Key Expansion Modules ( KEM.! Update phone settings for a location or organization begin managing users voicemail settings, you must first configure your settings! Hold on an active call, your presence status changes to 'On call ' their location input location! Around the organization and enable call forwarding options for a specific user 10.... Location you can transfer to a you no you were in CUP from settings.webex.com forward after set., giving users in a different phone number Calling services as they move around the organization contacts through the Calling. Users that may be experiencing poor media quality or organization voicemail box the. Voicemail is not currently included with the Control Hub visit get Started with the Webex App Cisco MPP on... Voicemails left in English you can complete music on hold configuration in Control Hub should contact Cisco... Users voicemail settings for your locations forwarding options for Webex Calling users your business needs one picks up phone. Extension, if the location assigned to the new dashboard will be added in a different number than hunt! Partner Success portal customers can choose to change these settings in the 8th century, gave it its name... And configure call park or call park through CSV from Control Hub should contact their Cisco Account Manager approval. After business hours routing, enable call Recording for Webex Calling to be enabled with the Webex App any. Enables Webex Calling to be enabled with the TAC team the new Control Hub records, create scheduled reports and! And reliably than over the top Internet voicemail PIN in both the Calling user portal and Hub. Send to voicemail, but you can now assign and manage your Webex Calling users settings and on!