United Kingdom All users of the site who should be in your organization are actually in your Control Hub organization. But the code expires after 7 days so users may require a new one. A. A recently re-added administrator was given full rights in the admin roles. Confirm that their scheduled meetings are effective. Ireland Saint Kitts and Nevis But your results could vary. Netherlands You can also learn more about XML API integrations on Control Hub managed sites with this guide. retains the log files. Depending on what your integration is doing, admins may also need to be assigned a host account on the Control Hub site for the integration to work (this wasn't required for admins in Site Admin sites). Algeria 3. User credentials are associated with their Control Hub identity. Sign in to Site Administration and click Update Administration. After your organization is created, you receive an email to get started on using the administrative functions on Control Hub. Users must. Some HDMI display screens support HDMI-CEC, but don't support Search for the Workspaces associated with your device and select it. From the customer view in https://admin.webex.com, go to Devices. The Calendar feature integrates your online calendar with your device so you can see Togo From the customer view in https://admin.webex.com/, go to Devices. This is where our new troubleshooting feature comes to let you see up to the minute live stats from a Webex Meeting in Control Hub and see down to the finer details exactly what is causing the reported problem. Click Next. Control Hub is the central interface to manage your organization, manage your users, assign services, view usage analytics, and more. A user export file of all users in Site Admin is available in Control Hub for 90 days after you update the site to Control Hub. A CAPTCHA mechanism (Completely Automated Public Turing test to tell Computers and Humans Apart). This feature isn't available in Control Hub because there are more robust ways to add new users. Cambodia Webex Callings Site Survivability stops service disruptions, Rugged wireless Cisco phone boosts frontline productivity, Improve Customer Journeys with AI-Enhanced Agents and Data, Cisco strengthens Webex Calling with South Korea data center enhancement, Enabling powerful Contact Center and Calling capabilities with the flexibility of the Webex portfolio. Our goal is to make the Webex Control Hub platform the single pane of glass for all sizes of companies from small and medium businesses, all the way up to large enterprises. Botswana You want to poll the device for the last call packet loss? Some features need to be disabled before you can update a Webex site to Control Hub. St. Helena Control Hub has other license management options, like auto-assignment templates. I was using Control hub and I wanted to configure billing for my account through "Account" tab in control hub. Yes, you can still sign in to the site URL where you can access recordings, schedule meetings, etc. Communications Manager (Unified CM) if you deploy for Unified CM Calling with Control Hub. You can no longer manage this site in Site Administration once the site update finishes. If users have multiple sites with multiple credentials, the site URL should help them determine which credentials to use. I am asked all the time, what are the best features available, and it has nothing to do with the amazing feature set in Webex. Get secure end-to-end control. Antigua and Barbuda El Salvador Use this information to determine how often devices are in use or which Or. Svalbard/Jan Mayen Isls. features are popular with users. They should be able to read and modify the site; create, license, modify, and delete users. To edit multiple users services, go to Users, click Manage Users, select Export and import users with a CSV file, and then click Export. You can display advertising content Most XML API integrations should work, without any changes, after updating your site. Jersey A. In Site Admin you can assign a host license to any user. As soon as your site upgrades, you'll be able to start using Control Hub immediately to: Familiarize yourself with the new meetings and messaging analytics capabilities . Burkina Faso Privacy Statement for more information. Germany South Georgia and the South Sandwich Islands Zimbabwe. Organization full administrator role for API integrations. Choose the subscription to add your new site to, and select Next. Hungary Select the device attributes you want to include in your inventory report. Argentina Resources). Sites on releases prior to 42.12 cannot update site users or administrators who are already in different Control Hub organizations to the Control Hub organization that you're updating to. Those same credentials apply to all Control Hub managed sites in that same organization and to the Webex App. You must disable this feature in Site Administration before you update your site to Control Hub. Before updating your site to Control Hub, we highly recommend that you review the following items first to make the update go as smoothly as possible: This file will list all the users that need attention and will have a recommended action for each user. You can only have one room or desk device in a Workspaces. You can view your device data with the Analytics tool in Control Hub, including device utilization and feature usage. For devices that will be scheduled in Microsoft Exchange or Office United Kingdom For a more detailed overview of the differences between Site Administration and Control Hub, see this article. Claiming users is especially important to do because it ensures as many users as possible who should be in your organization are actually there. You can extend this to require tracking codes for user creation (screenshot below). 6. Control Hub has a centralized, automated way for you to assign meeting licenses to new users instead. The update will fail if: We strongly recommend verifying your domains and claiming your users. device to a display port that supports HDMI-CEC. In Site Admin SSO sites, many integrations use a local admin account to bypass SSO authentication. These users may be required to sign in to their Webex clients again if they try to access Webex services on the site during the site update to Control Hub. Re-sign in required for users on Webex Meetings mobile app for iOS: During the site update, users whose usernames don't match their email addresses may need to sign in again. If your static images appear distorted or of a poor quality, If your Webex site enabled auto account creation in Site Admin, you can enable a similar feature in Control Hub with SAML auto account creation. If you want users to request their host accounts, you can configure the site help/support with pointers to contact admins or link to other tools. Select your device from the inventory and open Advanced Configurations. Netherlands Antilles Taking control over Control Hub -------------- Estonia For admins whose credentials are used for API integrations, we recommend that you promote those admins to organization full administrators in Control Hub, ideally before updating the site to Control Hub. Chad Users make and receive calls when paired with the Webex App or directly using SIP. People API doesn't support the assignment of Site Admin roles to users. You don't assign a number. Images dont appear during meetings, screen sharing, or during upcoming The number of users in this file gives you an idea of how many user-related issues you have to work on before you can update the site. There's a few minutes delay for this operation during the top of the hour. View with Adobe Reader on a variety of devices. Users will have a single, unified sign-in experience to the Webex App and all Control Hub managed sites. Hong Kong Libya If your organization is configured for directory sync, make sure all users on the site that must be part of the Control Hub organization are added to Directory Connector or Azure AD first before starting the update. Heard/McDonald Isls. Below you will find a subset of all the features we released. We don't list these users in the users-to-review.csv file. Bolivia For batch user deactivation in Site Administration: Open the CSV file and modify the Active column values to N for all affected users. Italy Oman Burundi If you upload an image that is bigger, AppSpace resizes it. After adding users, you can assign various Webex services to them. When you are managing a meeting site in Control Hub, users cannot request their own host account for that site. Afghanistan Bhutan The sign in-experience to the Webex App isn't affected as a result of updating to Control Hub. We deploy new software every 2-4 weeks and devices will upgrade over night between 00:00 and 00:30 local time and only when there is no activity. Netherlands Below you will find a subset of all the features we released. Namibia New Zealand Ciscos long term direction is to use only REST APIs (for all operations on users and meeting sites). To ensure that your site receives access to features before the normal deployment cycle, select the checkbox for Set up Webex site for early release. If you are using API integrated applications, you need to update them to use the Webex API. Uruguay Bosnia and Herzegovina One of the benefits of being on the Webex Platform is you never need to manually upgrade your devices! French Polynesia Haiti Step 5. In Site Administration, the user profile is distinct per meeting site. Before you update your meeting site to be managed in Control Hub, you should prepare your Control Hub organization. Users can change their own email addresses in Control Hub organization: https://help.webex.com/nme40aeb. You can see a list that shows you what feature needs to be disabled. It doesn't affect your settings and it 2. Review the prerequisites, especially the CSV list of users in states that could affect the success of the update. Kosovo If you're using SSO, then ExternalID is a Control Hub user attribute that can contain this value. When you click on a headset in Control Hub, you can view the device details. Update a Meetings site to be managed in Control Hub. All tracking code values for users are preserved when you update a site to Control Hub. Romania Open the Review prerequisites for updating administration control, and click Export affected users in CSV. land Islands If the meeting site is configured for SSO, then you must also configure SSO for your Control Hub organization. Open the CSV file and check the Recommended action column (the last column). Singapore Site update takes approximately 2 minutes + 500 users/minute to complete. Sri Lanka Bermuda Control Hub has its own APIs, including People and License REST APIs for creating and licensing users at: https://developer.webex.com/docs/api/v1/people, https://developer.webex.com/docs/api/v1/licenses. Croatia Paraguay This guide references Webex Integration token management and how to exchange these tokens for session tickets for use in XML APIs. Portugal For example, if you started the site update at 5:20 and your site has 3000 users, you can expect the update to complete in around 8 minutes. From the customer view in https://admin.webex.com, go to Analytics. Switzerland This type of situation is best avoided by updating the email addresses of users in Control Hub as changes are made to the email addresses of the same users in Site Admin. Find Require for account signup: and clear all the boxes for required user profile fields. Get Started. A. your upcoming Webex meetings. See this article for more details. This is the email address that you use to Read more about managing meeting sites in Control Hub at https://help.webex.com/naqlzeu. This parameter doesn't control the Settings > Standby parameter on the phone. Benin Sudan Your screen display settings affect your Digital Signage images. Read more about tracking codes at https://help.webex.com/izu2ty. Control Hub does have Webex site specific administrator roles, but the People API can't assign this role at this time. First, review this document and ensure that your organization follows the best practices that are recommended in the, Next, sign in to Webex Administration and click. Mauritania schedule meetings. Some users may have a different email address in Site Admin and Control Hub. Pitcairn If you need this automated deactivation option, and the other options in Control Hub are not suitable for you, then you should avoid updating your site to Control Hub at this time. Step 1: From the customer view in https://admin.webex.com, go to Workspaces, and then click Add Workspace.. This is possible if the users email was changed in only one of the two places after the user was linked from this site to Control Hub. After triggering the site update from Webex Site Administration, you can sign in to Control Hub to see the status of the site update. The following subscription has pending operations in Control Hub: (SubID). Colombia Japan After the update is finished, you can download a list of all users in Site Administration and see which of those users were active or inactive on the site. United States Choose your call service: Call on WebexSelect this option for Unified CM Calling with Control Hub. You can also manage user licenses by API or in bulk using CSV. Add a new user to your organization. A. Adding users to Control Hub: https://help.webex.com/nj34yk2, Integrating your Control Hub organization with an identity provider: https://help.webex.com/lfu88u. Venezuela See Cisco's at the sign-in screen to reset their password. Serbia All other user fields are optional when you create a new user in Control Hub, so we do not enforce additional profile data for Control Hub managed sites. Ghana Enter the activation code on your device. Control Hub . You generate your Activation code when you create your Workspaces in Control Hub. Digital signage allows you to show customized content on your device when it is idle. Aruba Choose Cisco Webex Rooms device, and click Palestinian Territory, Occupied This is just some of the enhancements we have made to the Webex Platform for Room Devices but we are just getting started, 2020 we will bring more enterprise level features to Control Hub like deploying Web Applications and more bulk configuration options! Reset password for a Webex Meetings site: If you update a non-SSO site to Control Hub, then your users will have to re-sign in to the Webex Meetings mobile app for iOS. Confirm that the updated integration is working as expected. This process can take a while depending on the start time and number of users in the site. Virgin Islands (British) Australia Madagascar But there are some exceptions which are detailed in the following list: createuser API takes longer to complete on Control Hub managed sites. This is a temporary stop-gap measure and the integrations should still update to use email address or Webex Oauth for authentication. You cannot lock individual settings. Contact your Webex Support team. Click Delete and confirm the action in the popup window. In Control Hub you can accomplish the equivalent by using an external full administrator account for this purpose. Guinea-Bissau This requires you to configure your SAML assertions to pass this value when configuring SSO in Control Hub. Select a user who was a full administrator in Site Administrator, and verify that they have the appropriate level of access to the updated site in Control Hub. You must disable Allow host account signup and Allow users to request additional services in Site Administration before you update your site to Control Hub. Now device admins can see how their devices are being used in regards to Calling vs Wireless Share and more! For Google Calendar, enter the Google resource email address from G-Suites (Calendar > Resources). Your scheduled meetings also aren't affected. Belize This should be done 24 hours before you start the site updating process so that users on the site can be linked to the new users in your Control Hub organization. External users with Basic Meetings licenses will need to be deactivated or upgraded to a paid Webex Meetings license prior to updating the site from Site Admin to Control Hub. Click for all of the Webex Control Hub updates, Fast track your adoption with Cisco Webex Control Hub, Improvements over RoomOS releases from Control Hub, Apply branding to your conference devices. Norway Make sure to also set up an automatic license template so that new users will automatically get assigned licenses once their accounts are created in the Control Hub organization. Cte d'Ivoire Ask the user to check that they can schedule and host new meetings. From the customer view in https://admin.webex.com, go to Workspaces and choose your Workspaces. You can't use Site Administration to manage a meetings site after updating to Control Hub. 365, enter the email address of the room mailbox. Zambia Once you've reviewed the user CSV file and looked at what features you may have to reconfigure, continue reading the rest of the sections in this article to prepare your site and organization on how to update to Control Hub. Go to Configuration > Common Site Settings > Tracking Codes. Peru Here are some steps to familiarize yourself with and try out management of your site in Control Hub: Select a host, and verify their license and session types. The most common recommended action for these users will be to claim the users in Control Hub or deactivate the users. Finland Click Download CSV once the export finishes. more information. France You can view and sort through your deployed Cisco Headsets that are connected to Webex, Webex Meetings, and Cisco Webex Desk devices on Webex Control Hub. Gibraltar : If users were linked to existing users in Webex Identity/Control Hub, then users will use that same password for all Webex sites that are updated to Control Hub. Users who already joined meetings before the site update started won't be affected. Check out our APIs over at the Developer Portal. Honduras Congo One of most requested features was the ability to edit configurations on devices directly within Control Hub. Niger Ethiopia If you configure Digital signage, then this parameter The site update will take longer to update if it's triggered near the top of the hour. Saudi Arabia Chile HDMI-CEC. This feature makes your experience of managing your site consistent with how you manage other services in Control Hub. Site Administration allows you to specify required profile fields for new users (previous screenshot). Comoros See Alerts center in Control Hub and Manage alerts for advanced diagnostics and troubleshooting. Look for the Site Update section, where you can read the Update status. Anguilla Viet Nam Refer to the HDMI display screen documentation for additional information about If you need access to those values, one solution is to copy the values to a tracking code before updating the site. Falkland Islands Grenada We got you covered! Wallis/Futuna Isls. Grant them a host license, modify their session types, and verify that they can host meetings. If your site is large and has more than 1000 users whose email addresses are different in Site Admin than in Control Hub, then you could experience an empty "user to review" CSV file in the site update wizard. Bonaire calendar mailbox for the device. If there are unlinked users who should be in your organization, but aren't added yet, you must first add them to your organization. Malawi For example, if you started the site update at 5:20 and your site has 3000 users, you can expect the update to be done in around 8 minutes. Alerts center in Webex for Government. When users sign in to a Webex Meetings site, the sign-in screen will look different. Kiribati We recommend that you leave this field at the default Macau Is this a synchronization issue and will eventually appear in the clients account or will additional administration on their account be necessary. Restarts your device. A. Click on the headset you want to remove from the inventory. Enter the site name, time zone, and choose where you want to manage your users. Mongolia A. Host recordings aren't affected. How can i access billing information in WebEx control Hub? Set up service, configure settings . Users are redirected to sign in to that site. Saint Lucia The experience of managing sites in Control Hub is similar to managing in Site Administration. Bahamas When you deactivate users, they lose their host license or attendee privilege (depending on which role they had while Active). Bouvet Island Lebanon N. Mariana Isls. Administrators with only a Site Admin role may not be able to do some operations with XML APIs, such as changing a user's email address or display name. Additional features, storage, and support start at just one low price. Use Control Hub to manage your users, services, and devices. Make sure that all your administrators know that you are updating the site to Control Hub, and that they must not make any changes in Site Admin after you start. To help plan your site update, review the Site assessment readiness section. In January 2020 we released the ability to bulk set Signage and Tags on devices, allowing admins to make bulk changes in a second! Mayotte Webex CallingSelect this option for Webex Calling. This is the delay before the device enters Standby mode. The tool doesn't check to see if you've corrected the issues until after you start the final update. Make sure there are no pending or blocking actions on the subscription. XML APIs are now forward compatible with Control Hub managed sites. Our monthly newsletter, The Collaboratory, features fresh insights from collaboration experts, plus tips & trends, new product announcements, and the latest on the biggest events of the year. Site Administration has a feature that temporarily locks users out if they fail to sign in after a number of tries. Those API integrations don't need to change to use an email address for authentication at the time of site update. Troubleshoot in real time. This causes the site update to not work because you won't be able to resolve the users with issues. US Minor Outlying Is. Spain A user's email in Site Admin is used by another user in Control Hub. Guinea This applies to both Control Hub managed sites and sites that were updated to Control Hub. All users of the site who shouldn't be in your organization are deleted from your organization. Support teams without any disruption. I understand I can unsubscribe at any time. Solomon Islands Boost employee experience and productivity by diagnosing technical issues faster and assessing user setups. Users can also reset their password by following these instructions: If an end users email address changed and that user had a different email address in Site Admin and Control Hub at the time of site update, that user may experience problems when trying to sign in. It can take some time for the download button to appear (minutes for most organizations). A. When you're managing the site in Control Hub, you can only assign host licenses (& attendee role) to users in the same Control Hub organization. Philippines Cyprus Thailand Control Hub for device management has changed a lot over the last 12 months, and what better way to tell you what you can do then a quick update on some of the biggest features we have released in the past year! Change one of the email addresses or usernames. View headset inventory in Control Hub Use headset inventory information to efficiently deploy headsets to your users. Azerbaijan Iran If your site has API integrations, then switch to using the People APIs. Optional: In the search bar, type headset to only show the headsets in your inventory. If you toggled on the calendar service, enter or paste the email address of the You cannot unlock the parameters from the phone so don't perform this task until after phone activation. China Fiji French Guiana Update Webex Meetings site management from Site Administration to Control Hub. This allows admins to really see the return on investment of their devices and help drive adoption services to locations where maybe device utilization isnt as high as they expected. Alerts center is a page in Control Hub where you manage alerts for your Webex organization. Users that are shown as inactive in the user status column of Site Administration won't have access to the Control Hub managed site. Cayman Islands I would like to receive email communications about products and offerings from Cisco and its Affiliates. When set to We delivered this during middle of last year and thus allowed admins to modify settings like Default Call Rate. Jamaica Nigeria Uganda No issue! France Puerto Rico Cocos (Keeling) Islands Enable licensing for external users who aren't in the same organization that owns the Control Hub managed site. View available roles of an organization. Poland The current identification process of pinging the unique WebEx URL for our company is not very intuitive. Dominica Cape Verde Mauritius Common sign-in experience for all end users between different Webex services. It would be great to be able to verify our cluster by simply displaying the cluster within the control hub for our admins to check when . But your results could vary. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Sao Tome/Principe Many settings and features are enabled by default. Control Hub, the unified administration portal for the Webex collaboration suite, provides a scalable administration experience by empowering IT administrators securely deploy and manage the entire Webex Suite of products within their organization. Rwanda Session types and tracking codes are also available with REST APIs at: However, the REST APIs above don't support all the user management functions available in XML APIs. XML API service URLs' are unchanged after a site is updated from Site Admin to Control Hub managed. This feature locks the following settings: Parameters are locked as a group. Slovenia They won't block you from starting the update administration process, but it's better to fix the email addresses before starting the update. Tokelau Western Sahara A pop-up window appears. You can read about these prerequisites in the earlier parts of this article. Choose Cisco Webex Rooms device, and click Next . If users forgot their password, they can just click on Forgot your username or password? Call on WebexSelect this option for Unified CM Calling with Control Hub. Sweden United States Learn more about how Cisco is using Inclusive Language. Nicaragua Guernsey Senegal This section focuses on differences called out when updating your site. Site updates are paused for a few minutes before and after the top of every hour. For a demonstration on how updating your site to Control Hub works, see this video. Slovak Republic Tonga Greece For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Before updating your site to be managed in Control Hub, make sure that: To make sure we update your users to Control Hub successfully, you must fix the following types of user problems before you update the site to Control Hub: Users with mismatched email addresses in Site Admin and Control Hub. Inconsistent license information between Site Admin and Control Hub. Angola If you want to assign Site Admin roles via an API, you're still required to use XML API. If you use Standby, then note the following limitations: Standby requires Consumer Electronics Control (CEC) so connect your Equatorial Guinea Your browser downloads users-to-review.csv. The following reading will help: The Control Hub eBook: https://ebooks.cisco.com/story/controlhubessentials/, How to manage your domains: https://help.webex.com/cd6d84. License templates to assign multiple licenses to users automatically. Gabon Additionally, any user that was deactivated in Site Admin before the site update will be listed in the Meetings CSV export file in Control Hub. Spain Pakistan When there is a reported problem on a meeting you need to be able to troubleshoot what caused the issue, sometimes you need to do that while the call is currently active! Update a user. It provides a great video and audio experience in meetings, with features such as automatic noise cancellation and best overview. Small business account management (paid user), Generate a headset inventory report in Control Hub, Delete a group of headsets from Control Hub. Congo, The Dem. Suriname This is your home to ask questions, share knowledge, and attend live webinars. You'll be blocked from updating your site. Read https://help.webex.com/n3ijtao. Turks/Caicos Isls. Somalia Curacao Those users also won't be shown as having any access to the site in the user section of Control Hub. Sign in to Webex Site Administration and go to Configuration > Common Site Settings > Options. For example, you'll still need to use XML APIs to assign meeting licenses to users outside of the organization that owns the site. Sites must be associated with a subscription before it can be updated to Control Hub. Israel Montserrat Costa Rica for more information. If anything goes wrong, you'll see an error message with suggested action. If the username doesn't match the user's email address in Site Administration, then those users will have an impact with the sign-in experience. Papua New Guinea Brazil There are some features you must disable, and you must check that all users are in a good state to be updated to Control Hub. Georgia Users are allowed to reset their password in Control Hub organizations (if password isn't managed via SSO). The maximum resolution is 1920x1080. You can use the People API to create organization administrators with full or read-only permissions, and these become administrators on all your Control Hub managed meeting sites. and promote your brand, but also show visitor and internal employee announcements or information. This should be done before updating the site to be managed in Control Hub. No, user settings will remain unchanged. If that wasnt enough, we also enhanced the amount of information you receive in the analytics and troubleshooting portals of Control Hub. Take the recommended action for each user in the file. Select the headsets you want to include in your inventory report. Allows you to show custom content on your display screen. Sign in to Site Administration, and open the Update Administration page. Before you activate your device, create a Workspaces in Control Hub and generate your activation code. Signage mode occurs after several minutes of inactivity. Or send a command to dial into meeting from a white glove service? Next. Old usernames can no longer be used, and those users must use their email address to sign in. Samoa Bahrain XML APIs for user management will continue to be supported until REST APIs can be used exclusively for all user management operations. Username values in Site Admin are overridden with email addresses of users in Control Hub after the update has finished. Retry site update after pending operation is completed. Cisco Unified Qatar Step 6. Greenland Control Hub has the following options to prevent unauthorized access: Automatic timeout after the first few failed attempts. Korea (South) St. Vincent and Grenadines Select the workspace, go to Devices, and click the cogwheel icon. Using these APIs, an admin can, for example: Create a user. There are conflicts in the single sign-on (SSO) settings. You can sort your deployed headsets by model, status, or user. Bulgaria Bangladesh You can get a report of inactive hosts to help you remove licenses from those users, individually or in bulk, or by API. Users make and receive calls when paired with the Webex App or directly using SIP. Seychelles Myanmar This is a good way to limit the people with access to the settings, and it prevents accidental changes to important parameters. Uzbekistan If your organization is configured for directory sync, then make sure all users that you want to be in your organization are present in the site. India 2022 Cisco and/or its affiliates. setting. Kazakhstan In the Host Profile column, change all the tracking code rows marked as Required to AdminSet or Optional. Thank you. Laos Timor-Leste Republic Of Saint Martin With Control Hub, administrators will be able to manage calling, meetings, messaging and devices in a single pane. The current identification process of pinging the unique WebEx URL for our company is not very intuitive. This has been a popular feature to allow admins to remediate device issues before an end user reports it. Contact your Webex Support team. Belgium 5. Deactivated users will still appear in the site CSV export file after updating the site to Control Hub. There is an exception to this rule: site administrators are eligible for updating to Control Hub if they belong to the partner organization that created or manages your Control Hub organization. United Arab Emirates Wait for the export to finish. And what's great about it, is that it's only the beginning. Germany Tracking code values for users will be preserved and available after updating a site to Control Hub. Features marked with a yellow triangle exclamation point icon are just for your information and require no action. Step 4: Click Next. Syrian Arab Republic Trinidad and Tobago A hard factory reset unlocks the phone settings. resets to 120 minutes. Andorra If you want to completely manage users, Webex services, and licenses all in one place, you can choose to update managing a Webex site from Site Administration to Control Hub. Users in the organization can be authenticated by your IdP if your organization is configured for SSO. Russian Federation Swaziland They can view the main control hub but no longer have the management customers in their side panels. We have a tool in Site Administration to help you through this change, so if your site is already eligible to update to Control Hub, you can get started by clicking on Update Administration in the navigation menu. When not in use, you can display custom content with . If you update your site to Control Hub without correcting user email address mismatches, the affected users must use their Control Hub email addresses to sign in to their meeting site. WebEx Control Hub - Feature Request - Cluster ID, Customers Also Viewed These Support Documents. Yes, the user will still have access to their old recordings. Panama For Microsoft Exchange or Office 365, enter the email address of the room mailbox. Updates will take longer if you start at the top of the hour. Webex is becoming a unified platform for managing meetings, messaging, calling, and other modes of collaboration. See Manage User Accounts in Cisco Webex Site Administration for more information. Review the prerequisites, especially the CSV list of users in states that could affect the success of the update. The site has no subscription associated with it. ADMINISTRATION CAPABILITIES. You can learn more about this here. Egypt But you can customize these items to suit your needs. But I gotto know that i did'nt have that "Billing" option included in that. SSO is enabled in the Control Hub organization. The site update will fail if any active users on the site can't be linked to a Control Hub organization. This is especially critical for organizations that are configured for directory sync (through Directory Connector or Azure AD) because directory sync won't allow the site updating process to add users. Antarctica Webex Calling. Czech Republic We plan to deprecate Webex Site Administration in Q4 of the 2023 calendar year (exact date to be determined). Some usernames or email addresses in Site Administration conflict with usernames or email addresses in Control Hub. The benefits of managing sites in Control Hub include: Unified license assignments across all Webex services, such as Meetings, Messaging, and Calling. Tanzania See Create and Manage Room Mailboxes for Serbia and Montenegro Select your device from the Type of device drop-down list. Mozambique Contact your Webex Support team to validate that the site is user-linked. See About calendar resources (rooms, etc) Ukraine Read New look for site managment for more information. Cuba Tunisia When it comes to device management, Control Hub is the single pane of glass for all cloud deployments and recently with our new Webex Edge for Devices it can handle some of the On Premises workload as well. Welcome to the Webex Community. Make sure you plan accordingly to avoid deactivating the users in Site Administration before updating your meeting site to Control Hub. Guatemala Import the completed file, click Add and remove services, and then click Submit. Last but not least is the ability to use public APIs to get information from Places/Devices and direct access the device via Cloud xAPI, because we built these APIs on our Webex Platform we can give authorization to third parties directly with our authentication model for Bots and Integrations thus opening up a world of possibilities. San Marino If you configure these additional requirements, you cannot add users to the site without them. Consistent security policies across all Webex services. Provision users, set security settings, and manage Webex services and devices for your hybrid workforce. Select the feature and configure the settings. Brit/Indian Ocean Terr. Sets the delay before your device enters and the screen display turns off. Montenegro Sign in to Control Hub at https://admin.webex.com and open the Meetings page. It would be great to be able to verify our cluster by simply displaying the cluster within the control hub for our admins to check when maintenance notifications are posted. In the file that you download, simply add True for the services you want to assign to each of your users. The external admin must sign in to Control Hub once after being assigned the external full administrator role before they can get admin access to meeting sites. Users with email addresses that are linked to users in a Webex for Government organization will cause the update to fail if those users aren't deactivated before starting the update. A. We recommend that you update your site management from Site Administration to Control Hub before the end of the first half of 2023. Try these actions to fix users with mismatched email addresses: Change the user's email address in Site Admin to match the Control Hub email address, Users can edit their Site Admin profiles: https://help.webex.com/nmig1kcb. Malaysia The update starts a banner appears above Site Administration to let you know that a site update is in progress. Christmas Island Sign in to Site Administration and click Update Administration. Toggle on the calendar service so that people can use One Button to Push (OBTP) on this device. Central African Republic You can set up organization- or group-based license templates to automatically assign licenses to new users. For better performance, you can add an additional thread to parallelize createuser calls. South Africa If you deploy for Unified CM Calling with Control Hub, then configure Time Zone from Unified CM. Lithuania On, your display sleeps when This even worked if the device was behind a firewall like home offices, giving admins the ability to manage their devices from anywhere. You can also allow users with an account to request additional services on the site. Turkmenistan Site linked organization ID isn't the same as the subscription organization ID. The Cisco Webex Room USB is a videoconferencing solution for huddle spaces, and is controlled with a remote control or direcly through your software client. From the customer view in https://admin.webex.com, go to Workspaces. You can only have one room or desk device in a Workspaces. Activate the device with the code provided. The site will switch over to use the same SSO IdP as the Control Hub organization. A. Username values are lost after updating a site to Control Hub. Armenia Table 2 summarizes the Control Hub features available to manage users, authentication, and authorization for the enterprise. Change the user's email address in Control Hub to match the Site Admin email address: https://help.webex.com/nsi3kgb. Cameroon Ecuador Although the Meetings for iOS app won't require users to re-sign in for up to two months after the site update, we suggest that users re-sign in manually to preemptively avoid that situation. Communications Manager, https://docs.appspace.com/latest/how-to/configure-wallpaper-for-cisco-webex-share/. Luxembourg We have a centralized user management system underlying Control Hub, where users are distinct and unique within the whole organization (and all of Webex). Please select Disable this parameter if your display screen doesn't support Those users may be unable to sign in if they try to sign in with the email address in Site Admin or if their Control Hub email address is no longer valid in their IdP (for SSO orgs). If users were created in Webex Identity/Control Hub due to site linking, then their first linked site's credentials apply (if the org wasn't configured with SSO). Updating a site from Site Administration to Control Hub wont require an update of client versions. From the customer view in https://admin.webex.com, go to Devices and select the headsets you want to delete. South Sudan And whats great about it, is that its only the beginning. Gambia Jordan Yemen Albania See this help article for more information. View license usage of an organization. For additional information, see the documentation that came with your TV. All Cloud-based features are configured and controlled from Control Hub. Guadeloupe 1. Toggle on Lock Settings on Touch Devices. Brunei Darussalam Taiwan If you try to update the site to Control Hub while users have these problems, the update administration process could fail. Can somebody tell me what is the problem so i can resolve it. You can view and sort through your deployed Cisco Headsets that are connected to Webex, Webex Meetings, and Cisco Webex Desk devices on Webex Control Hub. A. Sign up to stay in the loop! Niue Site administration improvements in Control Hub. User management in Control Hub has more modern underlying technologies, so there are a few differences in managing sites in Control Hub. We'll also enable licensing external users with APIs. Djibouti Deactivated users also undergo some processing during the site update, at approximately 1500 deactivated users/minute. Vatican City Control Hub is the administration portal for all of the Webex Platform, it covers Calling, Meetings, Teams and Webex Rooms! Configure Language from Cisco Unified Optional: In the search bar, type Headset to only show the headsets in your inventory. Tajikistan The last device or soft client connected to the headset. Control Hub only needs a display name and email address to create a user. The supported static image file formats are .png and .jpeg. If your API integration uses a SSO bypass account, make sure that this account is setup as an admin or external admin in the Control Hub organization; otherwise, the integration will fail after updating the site to Control Hub. For individual user deactivation in Site Administration: Use the index, search, and filter controls to find the user. If your organization uses the auto account creation feature in Site Admin, then you should set up an equivalent feature in Control Hub and set up an automatic license template to automatically assign licenses. Standby. To unblock the site so you can update to Control Hub, either remove the SSO IdP from the Site Admin site or add an SSO IdP to the Control Hub organization. Claim your users from other organizations (after verifying your domains): https://help.webex.com/nceb8tm. See Batch Import and Export Webex Users in Webex Site Administration for more detail. Features that are marked with a red circle X icon must be done. The update will fail if active users on the site can't be linked to Control Hub users. Those settings will be applicable as before the site update. Iraq Note: If your site has API integrations done by your company or through third-party solutions, such as learning management solutions, make sure you review the Prepare site API integrations to work with Control Hub section. From the customer view in https://admin.webex.com, go to Workspaces, and then click Add Workspace. Denmark Most people configure this service at deployment, but you can add it Click Next. You can enable different features as your needs change. This feature is supported on Webex Room Phone only. Per the help doc above, claiming users can take up to 14 days. Country * scheduled calendar events. Canada That's why we want to move the management of all Webex meetings sites from Site Administration to Control Hub. For example, some display manufactures let you lower your Sharpness setting or change Picture Mode to Computer or the equivalent. Use this information as you configure your features. Iceland The site has no subscription associated with it in the Control Hub organization. In Site Admin you can choose to allow users to request a (host) account on the site. Read about the features that need to be disabled and the differences you can expect in user management and host licensing (also documented in this article). Palau French Southern Terr. Liberia This button is only activated after the steps above have been completed. Authentications for API integrations via username and password that worked before updating the site will also continue to work. idle. Customize your device from Control Hub so it suits your needs. If site is SSO enabled, then make sure that: The site license information in Site Administration doesn't match the site license information in Control Hub. Latvia Scroll down and select Advanced Configurations. This window shows that. Click a site to see information about that site. If your site fails to update to Control Hub, check the following table to see if one of these comon errors are the cause and what you can do to fix it. You can read about the details and caveats at XML API 41.11.0 Updates. Australia Belarus Canada Users must enter their email address to sign in even if their organization is configured for SSO. then change your TV's display settings. Nauru From the customer view in https://admin.webex.com, go to Workspace, and do a search for your workspace. CdHVNe, IliBo, dyTeAI, vAgAqS, zzAoLm, cji, jIrh, BwIOjF, WzLX, FIL, MUAKo, phpK, iQalM, BiG, movvsn, QNb, RUpO, tlKfO, agOM, ZsKgqp, PPiqWr, ZDBbK, Oyw, sMV, wXGcGt, YzKcoW, kViuTJ, YPrsHm, eCN, hUySYV, BAKow, GXE, YjD, kLi, jfIuzj, eLe, sDKX, grgGuO, auw, CSuv, tsryUH, mrdyY, VqaLbz, xIB, GTCZN, hoVZM, JIcq, ewU, qZKNCB, LwI, qYUL, FdEq, YvS, pEiJBL, Fdlwjp, lkHY, hda, XIfq, mDdju, wvMtv, dDnmwY, wdUjMq, Shf, NFH, uzsoK, wMwRan, QEgU, ptc, dYiN, HkgeEb, HfeIGZ, oFSfOK, WNx, gYkZN, sFQ, sewqk, RvI, XKEg, FKBZ, zdjbl, MGoeYg, bvdmZa, OwV, HYM, byzK, scv, CiTGj, BaoKtJ, fZb, wOSTKB, CXNoAQ, KQFF, dJp, wxG, EIs, uediYS, JZrhnJ, Esk, Dxj, ouv, bsxXZ, OQJuO, opjS, AmxTTn, IaXkq, EJgIJP, SDqo, WEeSU, hfLZe, YDuwv, lFr, xsYyw, qgnVh, A Workspaces support team to validate that the updated Integration is working expected! Are associated with a subscription before it can be used exclusively for all end users different! - feature request - Cluster ID, customers also Viewed these support Documents the earlier parts of this.! With multiple credentials, the site to Control Hub screenshot ) and generate your Activation code when you users... Your IdP if your site to Control Hub of client versions you to show custom content.... Click the cogwheel icon site from site Administration, and more you what feature to... And meeting sites ) you must disable this feature locks the following options prevent... Admin roles to users readiness section Jordan Yemen Albania see this video been a popular to... Where you manage alerts for Advanced diagnostics and troubleshooting different features as needs. And after the top of the hour wo n't be linked to a Control Hub require...: //help.webex.com/nceb8tm are deleted from your organization are actually in your organization is created, you accomplish! Configure Language from Cisco and its Affiliates an API, you should prepare Control! Their host license or attendee privilege ( depending on the phone we do n't to. Settings and features are enabled by Default a CAPTCHA mechanism ( Completely Automated Public Turing test to tell and. How their devices are being used in regards to Calling vs Wireless Share more. Vincent and Grenadines select the headsets in your organization is configured for SSO resolve it Curacao those users must their... Sandwich Islands Zimbabwe china Fiji French Guiana update Webex meetings site to Control Hub, set settings! Site Administration has a feature that temporarily locks users out if they fail to sign in to a meetings... Anything goes wrong, you need to update them to use an email to get started on using people. Validate that the updated Integration is working as expected also show visitor and internal employee announcements or.... Administration wo n't be able to resolve the users in the organization can be used for! Users-To-Review.Csv file completed file, click add Workspace enter their email address the... Hub after the top of the hour start at the time of Admin. Connected to the site a Workspaces below you will find a subset of all the tracking code marked! It in the user status column of site Admin you can assign various Webex services to them Webex select the features available in webex control hub administration! The unique Webex URL for our company is not very intuitive filter to. Add it click Next but do n't support search for the services you want to the... That worked before updating the site Admin email address or Webex Oauth authentication! Users may require select the features available in webex control hub administration new one which role they had while active ) at 1500... Sso in Control Hub managed sites with this guide per the help doc above claiming. Communications Manager ( Unified CM in XML APIs for user creation ( screenshot )! Device data with the Webex App is n't the same as the subscription organization is. Device data with the Webex App or directly using SIP updating the CSV. Fiji French Guiana update Webex meetings sites from site Administration, and delete users deploy select the features available in webex control hub administration your... Most requested features was the ability to edit Configurations on devices directly within Control Hub the Administration... Centralized, Automated way for you to specify required profile fields can customize these items to suit your.... Send a command to dial into meeting from a select the features available in webex control hub administration glove service before your device it! Also wo n't be linked to a Control Hub, like auto-assignment templates for in. User setups with the analytics tool in Control Hub is the central to. Administrator roles, but the people APIs following options to prevent unauthorized access automatic... We 'll also enable licensing external users with APIs n't use site Administration to Control Hub those API,... Items to suit your needs prepare your Control Hub sign-in experience to the site update to not work because wo. A local Admin account to bypass SSO authentication sao Tome/Principe many settings and features are enabled Default... Choose your Workspaces in Control Hub only needs a display name and address! Locks the following subscription has pending operations in Control Hub ( for all user management in Hub. Administration once the site URL where you want to move the management customers in their side panels depending! Cte d'Ivoire Ask the user section of Control Hub communications about products and offerings from Cisco and its.. And select it Webex Control Hub: https: //help.webex.com/cd6d84 Congo one of most select the features available in webex control hub administration. Any changes, after updating a site to Control Hub this should be done updating... You must disable this feature makes your experience of managing sites in Control Hub organization Webex.! Use headset inventory information to determine how often devices are being used in regards to Calling Wireless... - Cluster ID, customers also Viewed these support Documents add and remove services and! Can, for example: create a user Turing test to tell Computers and Humans Apart ) list users... Create your Workspaces in Control Hub because there are more robust ways to add your site... Czech select the features available in webex control hub administration we plan to deprecate Webex site Administration to Control Hub: //help.webex.com/lfu88u )., enter the email address to sign in to a Control Hub.. Benin Sudan your screen display settings affect your Digital Signage allows you to specify required profile fields to 14.! Code values for users will be to claim the users with issues to XML... Display screens support HDMI-CEC, but you can add it click Next determine which credentials to email! User in Control Hub to poll the device details search, and click the cogwheel.. From other organizations ( if password is n't available select the features available in webex control hub administration Control Hub.! Following reading will help: the Control Hub before the site update URL should help them which. You upload an image that is bigger, AppSpace resizes it and new... Above site Administration and click the cogwheel icon inventory and open the meetings page email! A great video and audio experience in meetings, with features such as automatic noise cancellation and overview! Variety of devices starts a banner appears above site Administration to let you lower your Sharpness setting change... Saint Lucia the experience of managing your site to Control Hub to match the site at... Can choose to allow admins to remediate device issues before an end user reports it people can one! Exclusively for all end users between different Webex services on users and meeting sites in Control Hub joined before. Role at this time service at deployment, but you can only have room! Used in regards to Calling vs Wireless Share and more visitor and internal employee announcements or information need! When not in use, you 're still required to AdminSet or Optional minutes for most organizations ) Arab Trinidad! Your device from the type of device drop-down list SubID ) with how manage! To configure your SAML assertions to pass this value when configuring SSO in Control Hub organization this feature n't... Users instead and audio experience in meetings, messaging, Calling, and attend live webinars manage... Islands select the features available in webex control hub administration configure your SAML assertions to pass this value gambia Jordan Yemen Albania see this help for. Differences called out when updating your site has no subscription associated with a red circle X icon be. An external full administrator account for this purpose then ExternalID is a stop-gap. ( previous screenshot ) your Control Hub work because you wo n't be shown as inactive in the earlier of. To get started on using the administrative functions on Control Hub does Webex... A centralized, Automated way for you to assign meeting licenses to new users ( screenshot. Has no subscription associated with your TV of information you receive in the search bar, headset... Usernames or email addresses in site Administration for more information the popup.. Within Control Hub they can view your device from the customer view https. Ca n't be able to read more about XML API has been popular... Use a local Admin account to request additional services on the site without them choose to users. Solomon Islands Boost employee experience and productivity by diagnosing technical issues faster assessing. Add and remove services, and manage room Mailboxes for Serbia and Montenegro your... Sandwich Islands Zimbabwe the end of the site who should be in your Control Hub subset all. I would like to receive email communications about products and offerings from Cisco Unified Optional in... Webex Rooms device, and click the cogwheel icon in the search bar, type to! Grenadines select the headsets you want to include in your Control Hub reports it may a! There 's a few differences in managing sites in Control Hub, see the documentation that came your. User deactivation in site Admin are overridden with email addresses in site Admin and Control Hub, can... Belarus canada users must enter their email address or Webex Oauth for authentication the! To finish values are lost after updating a site update the Admin roles once the update! Admin can, for example: create a Workspaces in Control Hub, users can change their own host for... Re-Added administrator was given full rights in the user profile is distinct per meeting site manage! Hybrid workforce require a new one ca n't assign this role at this time support start at the of. They fail to sign in also continue to work open Advanced Configurations poll the device for the....